HRCI General PHR-SPHR Recertification

Effective Conflict Management: Skills & Strategies for Supervisors

Conflict is a natural part of every job and every relationship of significance. It's a fact that conflict is inevitable in the workplace. It’s also true that conflict isn’t an inherently negative thing. Conflict in and of itself is neither good nor bad. What matters is how conflict is handled – and conflict that is properly handled can strengthen workplace relationships. Effective leaders, managers and HR professionals must be adept at managing conflict.

Leading Effectively in Times of Crisis

In difficult times characterized by uncertainty and fear, effective leadership is critical. Leading through turbulent times is the ultimate test of effectiveness for a leader. Leading strategically in rapidly changing situations with many unknown factors is challenging, but you can do it. Attend this informative session and learn how to rise to the challenge of leading effectively in times of crisis.

Best Practices for Establishing & Prioritizing Employee Goals

Goal setting is the heart of any practical approach to performance management. Managers, leaders, and HR professionals all play an essential role in working with employees to set and prioritize tasks. The approach leaders take when working with employees to identify and move forward with goals can have a significant impact not just on the success (or failure) of that employee, but of the overall organization.

Learning Objectives