Effective Listening Skills: Critical Techniques for Professional Success

Course Description: 

Listening is the most frequent form of on-the-job communication for managers, supervisors and other professionals, yet it’s the interpersonal skill that we tend to spend the least time trying to develop. However, if you ask employees what they want, need and expect from their managers, peers and customers, “listening to me” is inevitably at the top of their wish-lists.

To be an effective professional in today’s business environment, it’s critical to develop the essential listening skills that will enable you to manage your employees successfully, boost productivity and establish yourself as an effective leader in your organization.

Learning Objective

Attend MTI's Effective Listening Skills: Critical Techniques for Professional Success seminar and learn what you need to know to develop this important business communication skill.

Topics covered include:

  • Listening ability as a learned skill
  • Costs of poor managerial listening skills
  • Causes of ineffective supervisory listening
  • How to use active listening as a management strategy
  • 5 key steps in effective listening - what they are and how to implement
  • 5 effective helping listening responses
  • 10 guidelines for effective supervisory listening

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Team members
  • Employees
  • Business owners
  • HR professionals
  • Sales and marketing professionals
  • Customer service professionals
  • Administrative professionals
  • Production professionals
  • Professionals preparing for a move to management