Seminars Approved for CEU's

Course Approved for Continueing Education Credit

If you're responsible for tracking and managing data for your company, learning how to effectively use Microsoft Access can increase your effectiveness, help you save time, and protect important contact information and records. MTI's Microsoft Access course is designed to provide attendees with the skills they need to properly create and utilize Access databases. Note: Participants must have strong computer skills and a solid background working with Excel to enroll in this class.

Learning Objectives

This course is designed to provide skilled computer users with the training they need to plan and set up a Microsoft Access database, including working with tables, queries, forms, and reports. This two day, hands-on seminar is taught in a computer lab. Participants will receive practical, hands-on training on an individual PC.

Topics Covered Include:

  • Creating a Database
  • Organizing Data
  • Entering Data
  • Modifying a Table
  • Relationships Among Tables
  • Queries
  • Filtering Data
  • Forms
  • Reports
  • Importing and Exporting Data
  • Linking from Excel
  • Linking to other Access databases or SQL Server tables
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Today, successful HR practitioners must be agile, acting strategically and quickly to deliver results while also empowering others to do the same. Attend this informative program and learn how to develop an agile mindset and apply the agile framework to HR strategies.

Participate in MTI’s Agile HR How-To: Developing an Agile HR Strategy program and discover what agility means (and why it's important) for the practice of human resource management. In this informative training session, you'll discover the keys to developing an agile mindset and learn how HR leaders can develop and apply agile strategies appropriate for modern organizations.

Key Topics:

Key topics covered Include:

  • Overview of what agile is and how/why it is relevant to HR
  • Key differences between traditional HR strategy development and developing agile HR strategies
  • Knowledge base necessary to begin applying the agile approach to developing and implementing HR strategies
  • Practical tips and suggestions for applying agile to the practice of HR
  • How to develop a habit of agile thinking
  • Qualities necessary to become an agile HR leader

Who Should Attend

  • HR leaders
  • Other HR professionals
  • Organizational Development (OD) professionals
  • Organizational Excellence professionals
  • Learning & development professionals
  • Executives
  • Business owners

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

 

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Are you ready to earn your aPHR® certification credential? MTI Business Solutions' in-person, instructor-led aPHR (Associate Professional in Human Resources) certification exam prep course is designed to help you get prepared to do just that! The class encompasses all key exam content areas and provides participants with helpful test-taking strategies and and tips, along with current, comprehensive aPHR exam prep program materials. Attend this class and master essential knowledge necessary for success in a career in human resource management or a related area and prepare to earn the first-ever early-career HR certification.

In-Person aPHR Exam Prep Class Details

MTI's in-person certification prep class for the aPHR exam includes in-person class sessions totaling 18 hours of in-class time. Out aPHR certification exam prep course includes expert instruction from a professional instructor.

Schedule options include:

  • Three 6-hour sessions
  • Two 7-hour days + one 4-hour session
  • Six 3-hour sessions

For clients who prefer web-based delivery, an online version of our aPHR exam prep class is available. It can be delivered in six 3-hour sessions or twelve 90-minute sessions

Course Content

Our aPHR™ exam prep course provides professional instruction covering each of the six functional areas include on the aPHR exam (listed below). Consistent with aPHR exam parameters, this course emphasizes U.S. employment law. It covers HR best practices and requirements in the context of the U.S. legal and regulatory environment. 

  • HR OperationsHRCI
  • Recruitment & Selection
  • Compensation & Benefits
  • Human Resource Development & Retention
  • Employee Relations
  • Health, Safety, and Security

Course Materials

Our aPHR certification prep course is taught using current, comprehensive HRCP exam prep materials designed to cover the Human Resources Certification Institute® (HRCI®) Exam Content Outline for the aPHR exam. This course meets for the recommended number of hours (18) to fully cover the materials and exam content outline. To prepare for the exam, students will need to attend class and complete additional study via the course materials, which include practice exams, flash cards, and other instructional resources designed to enhance learning and prepare participants for the aPHR exam. Materials are included with the course. Students can choose the full HRCP package (print and online) or opt for print-only or online-only materials. Students will have access to the online portion of the HRCP materials for 24 months.

Instructor Credentials

The class will be taught by an experienced professional trainer who holds one or more industry-standard HR certifications (PHR/SPHR and/or SHRM-CP/SCP) and has extensive professional experience in human resource management.

Who Can Benefit

The aPHR certification is appropriate for individuals whose jobs or career goals involve human resource management. This class (and the aPHR certification) is appropriate for:

  • Professionals whose roles involve HR duties, such as managers, supervisors, administrators, or business owners
  • Working professionals seeking to transition into an HR role
  • Early-career HR professionals
  • Recent college graduates seeking to enter the HR field
  • Recent college graduates seeking professional roles that involve HR duties
  • Military service members preparing to transition to civilian careers
  • Experienced HR professionals seeking aPHR certification as a precursor to a more advanced credential
  • Anyone wishing to earn a credential indicative of essential U.S. employment law and HR best practice knowledge

Exam Details

  • The exam fee is not included in the class. You are responsible for scheduling and paying for your exam separately.
  • See HRCI for exam fee information.

aPHR Eligibility Requirements

A program of The HR Certification Institute (HRCI), the aPHR credential is designed for professionals who are beginning their HR career journey. To be eligible for the aPHR you must have a high school diploma or global equivalent. No HR experience is required since this is a knowledge-based credential.

(Note: If you already have significant experience in the human resources field, you may want to consider preparing for the PHR/SPHR or SHRM-CP/SCP exams instead.)

CPP Status

MTI Business Solutions is an HRCI approved Certification Prep Provider (CPP).

Schedule a Session/Questions

For more information or to schedule a session for your company, organization, or group, contact us at training@mtibusiness.com or call 251-478-6848, ext. 700.

The HR Certification Institute® (HRCI®) does not endorse any particular preparation program or offering. We encourage prospective certification holders to use a variety of resources that reflect their learning styles and needs. Purchasing a certification product is NOT required and HRCI does not guarantee that an individual will pass based on the purchase of a certification preparation product. The red-and-purple HR design, HR CERTIFICATION INSTITUTE, PHR, SPHR, and aPHR are trademarks of registered trademarks of Human Resource Certification Institute, Inc. in the U.S. and other countries. Used Under License.

CEU's Approvals:
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Are you ready to earn your aPHR® certification credential? MTI Business Solutions' fully online, instructor-led aPHR (Associate Professional in Human Resources) certification exam prep course is designed to help you get prepared to do just that! This online certification prep course includes expert instruction from a professional instructor. The class encompasses key exam content areas and helpful test-taking strategies and and tips, along with current, comprehensive exam prep program materials. Attend this class and master essential knowledge necessary for success in a career in human resource management or a related area and prepare to earn the first-ever early-career HR certification.

Online aPHR Exam Prep Class Details

MTI's online certification prep class for the aPHR exam includes 6, 3-hour hour live online class "meetings," which participants will attend via web browser in conjunction with speaker/headphones or telephone. For student convenience, the live sessions are recorded and available during the term and for 6 months following conclusion of the class. See our public workshop schedule for details about our next class or to register.

Course Content

Our aPHR™ exam prep course provides professional instruction covering each of the six functional areas include on the aPHR exam (listed below). Consistent with aPHR exam parameters, this course emphasizes U.S. employment law. It covers HR best practices and requirements in the context of the U.S. legal and regulatory environment. 

  • HR OperationsHRCI
  • Recruitment & Selection
  • Compensation & Benefits
  • Human Resource Development & Retention
  • Employee Relations
  • Health, Safety, and Security

Course Materials

Our aPHR certification prep course is taught using current, comprehensive HRCP exam prep materials designed to cover the Human Resources Certification Institute® (HRCI®) Exam Content Outline for the aPHR exam. This course meets for the recommended number of hours (18) to fully cover the materials and exam content outline. To prepare for the exam, students will need to attend class and complete additional study via the course materials, which include practice exams, flash cards, and other instructional resources designed to enhance learning and prepare participants for the aPHR exam. Materials are included with the course. Students can choose the full HRCP package (print and online) or opt for print-only or online-only materials. Students will have access to the online portion of the HRCP materials for 24 months.

Expert HR Certification Instructor

The class will be taught by Mary Gormandy White, M.A., SHRM-SCP, SPHR, an experienced professional trainer with significant experience teaching HR certification prep courses, including PHR/SPHR and SHRM-CP/SCP. She has extensive HR training and consulting experience, including teaching HR Generalist, Strategic HR Leadership, and Internal Investigations certificate programs in various markets throughout the U.S. She has extensive in-person and online teaching experience, frequently teaching webinars and in-person workshops for private clients and a number of national and international webinar companies.

Who Can Benefit From aPHR Certification

The aPHR certification is appropriate for individuals whose jobs or career goals involve human resource management. This class (and the aPHR certification) is appropriate for beginners and others whose jobs involve HR duties. The aPHR credential can be the best HR certification option for:

  • Individuals seeking to transition to an HR role
  • Early-career HR professionals
  • Professionals whose roles involve HR duties, such as managers, supervisors, administrators, or business owners
  • Recent college graduates seeking to enter the HR field
  • Individuals seeking professional roles that involve HR duties
  • Military service members preparing to transition to civilian careers
  • Experienced HR professionals seeking aPHR certification as a precursor to a more advanced credential
  • HR professionals who do not yet have the years of experience requirements for a more advanced credential
  • Anyone wishing to earn a credential indicative of essential U.S. employment law and HR best practice knowledge

Exam Details

  • The exam fee is not included in the class. You are responsible for scheduling and paying for your exam separately.
  • See HRCI for exam fee information.

aPHR Eligibility Requirements

A program of The HR Certification Institute (HRCI), the aPHR credential is designed for professionals who are beginning their HR career journey. To be eligible for the aPHR you must have a high school diploma or global equivalent. No HR experience is required since this is a knowledge-based credential.

(Note: If you already have significant experience in the human resources field, you may want to consider preparing for the PHR/SPHR or SHRM-CP/SCP exams instead.)

CPP Status

MTI Business Solutions is an HRCI approved Certification Prep Provider (CPP).

Upcoming Sessions

Our public aPHR class is delivered in an instructor-led online format for maximum convenience. See our public workshop schedule for details about our next class or to register. Register today if you're ready to commit to becoming a certified HR specialist!

Questions/Information

If you'd like to be notified when additional public classes are added or if you're interested in scheduling a private online or in-person class for your company, organization, or group, please contact us at training@mtibusiness.com.

The HR Certification Institute® (HRCI®) does not endorse any particular preparation program or offering. We encourage prospective certification holders to use a variety of resources that reflect their learning styles and needs. Purchasing a certification product is NOT required and HRCI does not guarantee that an individual will pass based on the purchase of a certification preparation product. The red-and-purple HR design, HR CERTIFICATION INSTITUTE, PHR, SPHR, and aPHR are trademarks of registered trademarks of Human Resource Certification Institute, Inc. in the U.S. and other countries. Used Under License.

CEU's Approvals:
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This two day seminar is designed to familiarize students with basic to somewhat advanced select statements (queries) using Microsoft SQL Server. Four sample databases (and stored procedures that  reference them) are provided for discussion and practice.  Unlike many sample databases available, each sample  database has enough complexity to provide useful practice, but is not too complex to be understood by a beginner.

SQL Server Benefits

SQL Server is MUCH MUCH more powerful than either Microsoft Query or Microsoft Access. SQL Server allows for much more  complex manipulations, and the queries are easier to write. SQL can perform very complex manipulations on numerical, datetime, and text data "in bulk". You write the formula  one time, and SQL does the manipulation/calculation for all  selected records.

  • If you use Microsoft Query to pull and manipulate data from MS Excel, you know it is quite limited.
  • If you use MS Access for reporting, you probably have many subqueries that must be joined into a main query (such as qryMonthly_FinalResults, qryMonthly_sub1, qryMonthly_sub2, qryMonthly_sub3, qryMonthly_sub4, qryMonthly_sub5, etc.) SQL Server can consolidate these subqueries into just one stored procedure (query) using either Unions or Correlated  Subqueries. 
  • Union queries are much easier to create in SQL than in  Access. Joins are easier to understand. Table variables (tables created in memory) can be made then updated to manipulate data into very complex information easily.
  • SQL Server's "Case" statement replaces nested If statements, and are incredibly simpler to write.
  • Stored Procedures with input parameters allow the reuse  of a single query for multiple sets of criteria (where salesDate Between @startDate and @endDate), so you can execute the stored procedure at any time with different dates.

Topics include:

  • Creating Tables
  • Primary Keys and Unique Indexes
  • Table Relationships
  • Select Statements
  • Joins - Inner, Left, Right
  • Casting
  • Converting Dates
  • Datepart()
  • Datename()
  • Aliasing
  • Left and Right functions
  • Concatenation
  • And/Or
  • Case statements
  • Parameters
  • Wildcards
  • Stored Procedures
  • Variables
  • Aggregates (SUM, COUNT, MIN, MAX) and Group By
  • Correlated Subqueries
  • IF statements
  • GOTO and RETURN
  • UNION
  • Exists / Not Exists

As time permits, the following topics might be covered:

  • Insert Statements
  • Table Variables
  • Update Statements
  • While Loops

Note: The use of Microsoft Access for linking to SQL Server and linking from Excel will be covered. Making MS Access reports is not covered; regsister for our Microsoft Access user level course to learn that skill. Using SSIS (SQL Server Integration Service) for importing in bulk directly from Excel will also be covered.

Pre-requisite Knowledge

Prospective students should be familiar with the following topics in MS Excel: Data Types (formats), Naming Rules, Data Validation, Naming Cell Ranges

Machine Requirements:

This class is taught in a computer lab with desktop computers. If you want to use your laptop instead of our machines, the following requirements apply:

  • The "Pro" version of your Microsoft operating system. The "Home" version of any OS will not run SQL Server. You will need at least XP Pro.
  • SQL Server 2005 or greater (SQL Server 2005 Express is fine). Both SQL Server 2005 Express and SQL Server 2005 Mangement Studio Express, and directions for installation are available for download on MTI's FTP server. Once you are registered for the course, you will get a username and password.
  • The installation disc for your operating system will be  required to add some features.
  • To add features and programs, you must be an  administrator on the laptop.
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Goal setting is the heart of any practical approach to performance management. Managers, leaders, and HR professionals all play an essential role in working with employees to set and prioritize tasks. The approach leaders take when working with employees to identify and move forward with goals can have a significant impact not just on the success (or failure) of that employee, but of the overall organization.

Learning Objectives

Attend this informative session and discover best practices for partnering with your employees to establish and prioritize key goals that are strategically aligned with the organization’s overall business objectives. Learn how to apply goal setting best practices for powerful organizational results.

Key topics covered include

  • Building a foundation for strategically aligned goals consistent with organizational priorities
  • Linking organizational goals to team goals, with direct-line-of sight to individual performer goals
  • How to establish goals through dialogue/two-way communication and employee involvement
  • Structuring actionable goals using the SMART framework
  • Setting expectations, priorities, and monitoring/evaluating progress along the way
  • Finding the balance to support employees toward success without micromanaging

Attend live or via recording (90 day access to recording).

This program is approved for 1.5 general HRCI credits and 1.5 SHRM PDC.

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Designed for individuals involved in any aspect of the hiring process, this course provides a comprehensive overview of key facts about protected characteristics to screen applicants, conduct interviews and make hiring decisions in a manner that is compliant with U.S. equal employment opportunity (EEO) laws and regulations.

Compliance-Focused Interview Training for Hiring Managers

If you're involved in hiring or screening applicants, it's critical for you to have a thorough understanding of EEO requirements and protected characteristics. Attend this informative session to deepen your knowledge of off-limits topics for the hiring process beyond what is found on the often-used lists of illegal interview questions commonly used when “training” people on how to hire. These lists may in some cases be a good starting point, but they don’t fully equip people who screen applicants or make hiring decisions with everything they need to know to avoid introducing the potential for discrimination into the hiring process.

Topics Covered Include

  • Why a list of ‘illegal interview questions’ to avoid is not sufficient
  • What the protected characteristics are and why they are off-limits during the hiring process
  • Common hiring process mistakes (to avoid) related to protected characteristics
  • Examples of less-than-obvious off-limits topics based on real-world situations
  • Best practices to avoid EEO-related risks and liability related to the hiring process

Who Should Attend

  • HR professionals
  • Talent acquisition / recruiting professionals
  • Managers & supervisors with hiring responsibilities
  • Business owners
  • Risk management professionals

Course Length

This course is available as a half-day workshop, or as a 60 - 90 minute webinar or lunch-and-learn. See our public webinar schedule or contact us to schedule a session at any U.S. location.

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Being physically present in the same location isn’t what makes a group of employees a team. Team cohesiveness is just as important for employees working in a virtual environment as it is groups that work face-to-face. Team cohesiveness is the degree to which the members of a team feel a sense of connection to the team and engagement with its shared purpose and goals. It is absolutely possible to build a team connection and cohesiveness in a remote environment.

Learning Objectives

Attend this informative session and learn specific strategies you can apply to effectively build a team connection in a remote/virtual work environment. Discover how genuine team connections are established and best practices you can use to help your team achieve optimal results through real cohesiveness.

Key topics covered include:

  • Understanding the 5 fundamentals of team building
  • Building trust among team members remotely
  • Key reasons to encourage productive conflict
  • Strategies for cultivating accountability within the team
  • How to establish meaningful commitment to the team and its results

Attend live or via recording (90 day access to recording).

This program is approved for 1.5 general HRCI credits and 1.5 SHRM PDC.

 

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Attend our Everything DiSC® Sales training workshop and get the sales and customer service skills you need to connect better with customers and prospects for powerful results.

MTI's Everything DiSC® Sales & Customer Service: Building Effective Customer Connections workshop is practical classroom training for customer service representatives and salespeople that uses online pre-work, engaging facilitation with contemporary video, and online follow-up to create a personalized learning experience designed to provide the insights and skills necessary to better connect with customers for powerful bottom-line results.

Using a research validated learning model, participants will learn how their own personality styles impact their approach to sales and customer service interactions, as well as discover how to quickly and easily identify - and adapt to - the styles and priorities of the customers and prospects with whom they interact. The result is salespeople and customer service representatives who know how to effectively adapt their own approach to each customers’ unique buying style. This leads to stronger customer relationships, more sales, and increased customer satisfaction and loyalty.

Sales & Customer Service Workshop Objectives

Whether you're looking to learn how to close more sales or are focused on boosting customer satisfaction and loyalty, this program will provide you with a practical approach that salespeople and customer service representatives can easily apply to get real results. This highly individualized workshop focuses on three vital areas:

  • Understanding Your DiSC Sales Style
  • Recognizing and Understanding Customer Buying Styles
  • Adapting Your Sales Style to Your Customer’s Buying Style

Workshop Highlights: Building Effective Customer Connections

  • Everything DiSC Sales assessment for each participant - Completed online prior to workshop
  • 25-page personalized sales style profile that includes customer interaction maps
  • Interactive training workbook
  • Printed customer interaction guides
  • Professional training focused on sales best practices based on behavioral styles

This workshop will give you a new outlook on your approach to sales and provide you with a personalized roadmap to build more effective customer relationship and close more sales

Lasting Resource for Sales Success

This workshop is not just a one-and-done training experience. Attendees receive access to the MyEverythingDiSC® website, which extends DiSC® learning beyond the classroom and into the hands of learners. This mobile-friendly, interactive learning portal gives learners unlimited access to on-demand insights about DiSC and strategies for applying DiSC to real world customer scenarios. Simply answer a few questions about any customer and receive customized insights regarding buying behavior and how to increase your odds of earning their business.

MTI Facilitation or Internal Delivery

Everything DiSC Sales is the most in-depth and easily customizable DiSC-based sales-training solution available. The program's sales-specific, personalized content creates an in-depth learning experience. MTI's expert trainers can facilitate the program for you, or out team can work with you to get you ready to facilitate the program internally. Modular design and online tailoring features allows for the design of customized program that’s right for your organization and its sales team.

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MTI's half-day Career Transitions seminar is designed for individuals who are seeking new career opportunities. It can be provided as part of an outplacement or career development training program.

Learning Objectives

The class emphasizes skills that job seekers need in order to identify employment opportunities and successfully market themselves to prospective employers.

Topics covered include:

  • Job search skills
  • What to expect when working with an employment agency
  • Effective resume writing tips
  • Successful job applications
  • Interviewing do's and don'ts
  • Handling tough interview questions

Who Should Attend

  • Job seekers
  • Promotion seekers
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If you want to be a great manager or HR professional, it’s important that your employees don’t just see you as a boss. If your employees perceive you solely as a “boss” – and not as a coach, that can set the stage for an adversarial ‘us versus them’ dynamic in the relationship. Such a dynamic doesn’t lead to the most productive or effective work environment, and it can keep individual employees – and teams – from reaching their full potential.

How to Be a Coach, Not Just the Boss

While it may be true that you are the “boss,” or otherwise have formal authority in your particular situation, it’s a fact that you’ll be more effective if employees also see you as a leader. And, for that to happen, they need to see you as a coach –  not just any coach, but their coach. You need them to see you as someone who is committed to helping them grow and develop while also looking out for the best interests of the overall team and the organization. And, of course, the only way your team members will see you as a coach is if you act like one. Fortunately, the skills necessary to coach employees aren’t hard to master, once you know what they are. Attend this informative training session and learn what separates bosses from coaches and mentors while discovering how to incorporate effective coaching strategies to improve performance into your relationships with your employees at all levels.

Learning Objectives

Get practical, concrete strategies you can apply to developing an appropriate coach-employee relationship with those you are tasked with leading. Key topics include:

  • Identifying key differences between the ‘boss’ mindset and that of a coach
  • Benefits of coaching in the workplace and on the job
  • Do’s and don’ts of coaching-focused communication and workplace relationship building
  • Boss-like behaviors (to avoid!) that create barriers to coaching effectiveness
  • Step-by-step: How to provide performance feedback via practical workplace coaching scenarios and examples
  • Demonstrating commitment to helping employees grow and develop to achieve their potential
  • Growing as an effective leader through developing coaching skills

Who should attend:

  • Managers
  • Supervisors
  • Team Leaders
  • Project Managers
  • High Potentials
  • Professionals preparing for a move to management/leadership
  • Business owners
  • Human resource management professionals
  • Others who have management or leadership responsibilities

Course Length

This course is available as a half-day workshop, or as a 60 - 90 minute webinar or lunch-and-learn. See our public webinar schedule or contact us to schedule a session at any U.S. location.

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Are you looking for a way to boost employee engagement in your workplace? It is one thing to know that your organization will benefit if employees are more engaged, but another matter entirely to create a culture where employee engagement is the norm. Attend MTI's Components of Engagement: How to Cultivate a Culture of Employee Engagement training session and find out more about what the elusive concept of employee engagement really is, and how to achieve it in your organization.

You'll learn about the factors that impact employee engagement, develop an understanding of the role leadership plays in cultivating a culture where engagement is possible and get practical tips and suggestions for steps you can take to boost employee engagement within your team or department, or across your organization.

Key Topics

Key topics covered include:

  • Setting the stage for employee engagement in your organization
  • Understanding leadership’s responsibility (and HR's!) for employee engagement
  • 10 key factors that impact employee engagement
  • Becoming a leader for engagement
  • What employees really need from their leaders in order to become engaged

Who Should Attend

  • HR leaders
  • Other HR professionals
  • Managers & Supervisors
  • Organizational Development (OD) professionals
  • Organizational Excellence professionals
  • Learning & Development professionals
  • Executives
  • Project Managers
  • Business Owners

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

Related Training

  • If you are read commit to becoming a 'leader for engagement,' our Leadership Insights Workshop may be right for you. It includes the Everything DiSC Work of Leaders assessment and emphasizes practical solutions specific to your natural leadership style and best practices for effective leadership.
  • If your organization's leaders could benefit from seeing how their employees and peers really view them, consider implementing Everything DiSC 363 for Leaders.  This powerful 360-degree assessment provides leaders with a personalized, actionable plan to meaningfully improve leadership effectiveness.
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It’s important to realize that people who are employed by the same company may not necessarily see themselves as a team and that they may not engage in teamwork even if they accomplish work together. Working together is not the same thing as teamwork.

MTI's Cultivating a Culture of Teamwork seminar covers practical tips and techniques for cultivating a culture of teamwork within organizations.

 

 

Topics covered include:

  • The functions and purposes of work teams
  • Stages of team development
  • Development of cohesiveness
  • Managing team conflict, and more.

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Team members
  • Employees
  • Business owners
  • HR professionals
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While accountability is a crucial component of overall organizational success, it’s an area that managers often find to be challenging – even more so when faced with the unique challenge of applying accountability best practices to a virtual work environment. Whether you’re responsible for overseeing the work of a few employees or an entire enterprise, the way you approach accountability with your remote team will have a critical impact on performance, productivity, and results.

Learning Objectives

Attend this informative session and discover the keys to cultivating accountability in a virtual work environment. Discover what accountability really means and get practical strategies you can immediately apply to begin cultivating culture of accountability in which individual team members are not only responsible for their own accomplishments and results, but also hold one another accountable.

Key topics covered include:

  • How managers/leaders impact accountability
  • Accountability considerations unique to virtual teams
  • 4 common barriers to accountability and how to overcome them
  • Key strategies for improving organizational accountability
  • Identifying – and applying! – the 4 W’s of accountability
  • Driving results through accountability best practices

Attend live or via recording (90 day access to recording).

This program is approved for 1.5 general HRCI credits and 1.5 SHRM PDC.

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Are you tired of struggling to have your ideas heard and taken seriously in your company? Do you want to learn how to be more influential in your professional life? Do you want to play a key role in organizational decision-making, changes and strategic planning? If you’re ready to take your career to the next level, it’s important to learn how to develop your influence skills.

That’s exactly what you’ll learn how to do in MTI’s Cultivating Influence: How to Build Your Credibility, Establish Strategic Relationships & Influence Organizational Decision Making workshop. In order to become influential, you first have to understand the factors that lead to being viewed as a person with influence and commit to cultivating traits and skills within yourself that will position you as an influential professional who can have strategic impact.

Cultivating influence is essential to a being viewed as an effective leader – formal or informal – and is an important key to getting opportunities to have a strategic impact within your organization. Influence begins with establishing credibility and building effective relationships. People who are able to influence others – even without formal authority – are in a unique position to distinguish themselves as strategic-minded professionals, and they can have a real impact on organizational decision making.

Key Topics

Attend this informative program and learn:

  • Why it’s critical to develop the ability to influence others
  • Key differences between influence and authority – and how influence can be more impactful
  • What influence is based on/where it comes from
  • Key characteristics of influential people
  • Developing the mindset required to become influential
  • How to develop the credibility necessary to be viewed as an influencer
  • How to establish the strategic stakeholder relationships required to develop the ability to influence individuals and organizational decision-making
  • Key communication skills and strategies to establish yourself as an influential individual
  • How to build a consensus and why this is necessary for influence  
  • How and when to use bargaining and negotiation skills
  • Key considerations for overcoming change resistance
  • Ways to reinforce success by taking results to the bottom line/demonstrating ROI and organizational impact
  • Specific behaviors (to avoid) that hinder your ability to be viewed as an influential member of the organization   
  • Leveraging your influence to  have a positive impact on organizational decision making, strategic planning and organizational change

Who Should Attend

  • HR leaders
  • Other HR professionals
  • Managers
  • Supervisors
  • Team Leaders
  • Those who aspire to be leaders
  • Career-focused professionals at all levels
  • Organizational Development (OD) professionals
  • Organizational Excellence professionals
  • Executives
  • Project Managers
  • Business owners

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

Related Training

If you are committed to growing as a strategic leader (regardless of your current position or level), our Leadership Insights Workshop may be right for you. It includes the Everything DiSC Work of Leaders assessment and emphasizes practical solutions specific to your natural leadership style and best practices for effective leadership.

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Customer service is a major component of virtually every job, and providing exceptional customer service is essential for individual and organizational success. MTI's Customer Service Essentials seminar is designed to help you learn to communicate in a manner that will help you cultivate loyal customer relationships and build your referral business. Want to build solid relationships with customers?

The key to cultivating customer loyalty lies with mastering the art of providing exceptional customer service. By learning to communicate effectively with customers, you increase the likelihood that your customers will come back to your organization time and time again, as well as that they'll refer other people to you.

Learning Objectives

Customer service is a major component of virtually every job, and providing exceptional customer service is essential for individual and organizational success. Customer Service Essentials is designed to help you learn to communicate in a manner that will help you and your organization cultivate long term customer relationships. Everyone in an organization touches customers in some way. This half-day seminar offers practical training designed to help individuals in all types of positions effectively communicate with customers. Learn to recognize and properly handle common customer service challenges such as dealing with difficult or irate customers and how to communicate positively with customers. You’ll also learn the truth about common customer service myths, gain insight into the expectations and needs of today’s consumers, and leave with practical tips for providing exceptional customer service.

Topics Covered Include:

  • Benefits of Exceptional Customer Service
  • Common Customer Service Myths – and the truth
  • Customer Expectations
  • Customer Satisfaction vs. Customer Loyalty
  • Tips for Providing Exceptional Customer Service
  • Preventing Customer Dissatisfaction
  • Reasons for Preventing Customer Dissatisfaction
  • Importance of Dealing with Customer Dissatisfaction
  • Benefits of Customer Complaints
  • Recognizing Problems
  • Proactive Problem Solving
  • Communication for Problem Resolution
  • Customer Emotions
  • Language Choice
  • Dealing with Angry Customers
  • Additional important customer service skills

Who Should Attend

  • Customer service representatives
  • Employees/team members in any job
  • Sales professionals
  • Supervisors/managers

 

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When you work with the public, you will work with people from all kinds of backgrounds and with all kinds of temperaments, some of whom will sometimes (or all of the time) be difficult. Providing effective customer service doesn't necessarily mean giving in to all customer requests - particularly when they are unreasonable. But it does require taking steps to ensure customer needs are met. MTI's half-day seminar is designed to provide practical considerations and steps you can follow in order to deal with difficult customer situations as effectively as possible.

Learning Objectives

Topics covered include:

  • Maintaining control in difficult customer situations
  • Recognizing customer anger
  • Tips for avoiding taking customer negativity personally
  • Maintaining an appropriate demeanor
  • Setting boundaries
  • Keeping expectations realistic
  • Tips for showing empathy
  • Effective listening skills
  • Key response skills
  • Structuring messages for problem solving
  • Getting higher level personnel involved
  • Moving past difficult customer encounters

Who Should Attend

  • Customer service representatives
  • Sales professionals
  • Employees who interact with customers
  • Managers/supervisors who oversee employees that interact with customers
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Cultivating a work environment characterized by cultural competence is critical for success in the modern business environment. Today’s workforce is more diverse now than it has ever been in the past, and is likely to continue to become more and more diverse in the future. Organizations and individual professionals are well-served by striving to create inclusive work environments where diversity is truly welcomed and people are valued because of their unique contributions and individual differences – not in spite of them. Cultural competence is the key.

Attend this informative program and learn about key dimensions of diversity that impact the workplace and discover what it truly means to foster an inclusive workplace through emphasizing and developing cultural competence. Key statistics, challenges and barriers to cultural competence will be covered, along with a practical framework you can use to become more culturally competent on both an individual and an organizational level.

Key Topics

Key topics covered include:

  • Prevalence and potential impact of diversity in the modern workplace.
  • What diversity and inclusion really are
  • Overview of key dimensions of diversity
  • Areas where points of diversity overlap with points of law (i.e., protected characteristics)
  • How cultural competence extends beyond legal obligations
  • Common barriers to inclusiveness and cultural competence in the workplace
  • Keys for developing cultural competence
  • Factors that define inclusive organizations
  • Communicating and developing work habits for diversity and inclusion
  • Problems that can result from a failure to emphasize diversity and inclusion

Who Should Attend

  • HR professionals
  • Employee relations professionals
  • Risk management professionals
  • Compliance professionals
  • Diversity & inclusion professionals
  • Organizational development professionals
  • Communication professionals
  • Managers & Supervisors
  • Executives
  • Employees at all levels
  • Business owners
  • Employees at all levels

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

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Looking for practical tips and suggestions that can help you become a more competent communicator in the modern workplace? MTI's Effective Communication Essentials seminar is exactly what you need! Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Attend Effective Communication Essentials and learn techniques that can help you become a more competent communicator.

Learning Objectives

This half-day seminar will help you develop a better understanding of the processes and functions of communication. Covered topics include: 

  • The Communication Process 
  • Role of Communication in the Workplace
  • Interpersonal Perception and Response
  • Communication Context
  • Verbal and Nonverbal Communication
  • Effective Language Selection and Usage

Who Should Attend

  • Employees in any job
  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals

 

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It's a fact that conflict is inevitable in the workplace. Conflict in and of itself is neither good nor bad. What matters is how conflict is handled. Effective leaders must be adept at managing conflict.

Conflict is a natural part of every job and every relationship of significance. Effective leaders must be adept at managing conflict.

Learning Objectives

MTI's Conflict Management workshop emphasizes different strategies for effective conflict management, and is designed to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace.

Topics covered in this half-day seminar include:

  • How conflict can be both constructive and destructive
  • 5 approaches for managing conflict
  • Benefits and costs of each conflict management technique
  • Situations in which each approach is appropriate
  • Choosing the best approach to conflict management
  • Handling conflict assertively
  • Guidelines for delivering messages

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Team members
  • Employees
  • Business owners
  • HR professionals
  • Professionals preparing for a move to management
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