Seminars Approved for CEU's

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Course Approved for Continueing Education Credit

Paired with training, the Everything DiSC Sales assessment is a powerful, validated tool designed to enable sales professionals to leverage the power of behavioral styles for maximum success. Through learning how to "read" the DiSC styles of customers and prospects, sales professionals are able to adapt their sales communication, body language, and closing styles to connect better, ultimately closing more sales and maintaining better long-term customer relationships.

Everything DiSC Sales Training Options

Participants will complete an online Everything DiSC Sales assessment questionnaire, then take part in a dynamic training session focused on interpreting and applying individualized results for sales success. They'll receive an individualized Everything DiSC Sales profile, which provides a custom roadmap for building effective sales relationships based on behavioral styles, and ongoing access to MyEverythingDiSC.com, where they can run unlimited one-to-one customer comparision reports as needed. 

  • Everything DiSC Sales Workshop – Group workshop focused on helping participants discover and understand their own DiSC style to better understand themselves, become able to recognize and understand the buying styles of customers and learn how to adapt as needed. (6 or hours)
  • Sales Assessment + Group Debrief – Navigating and understanding your Everything DiSC Sales assessment in a group training session. (2-hour ‘Lunch & Learn’ format)
  • Sales Assessment + Individual Debrief – Individual debrief session with an Everything DiSC Sales assessment to navigate and interpret your assessment. (Telephone; 90 minutes) 
  • Custom Everything DiSC Sales Training Solutions: Pair Everything DiSC Sales with additional MTI Business Solutions Success Seminar Series professional development workshops or customized training.

DIY Administration

If you prefer to administer Everything DiSC Sales (and/or other Everything DiSC tools) in-house, we will be happy to work with you. As your Everything DiSC Authorized Partner, MTI Business Solutions can set up a do-it-yourself assessment dashboard and provide the support and training you need for effective internal implementation.

Audience

Sales professionals, sales managers, marketing professionals, business owners.

CEU's Approvals:

Focused on cultivating best practices for leaders, the Everything DiSC Work of Leaders assessment emphasizes identifying natural tendencies related to the three elements most fundamental to the work of leaders – vision, alignment and execution – in a one-to-many context.

Paired with training, this powerful, validated leadership assessment is designed to empower individual leaders to make the most of their natural leadership strengths while also providing practical, actionable guidance to move toward true best practices to maximize  leadership effectiveness.

Everything DiSC Work of Leaders Training Options

Participants will complete an online Everything DiSC Work of Leaders assessment questionnaire, then take part in a dynamic training session focused on interpreting and applying individualized results to grow as leaders in real and meaningful ways. They'll receive an individualized Everything DiSC Work of Leaders profile, which provides a custom roadmap for moving toward leadership best practices.

  • Everything DiSC Work of Leaders WorkshopGroup workshop focused on empowering leaders to identify their strengths and areas of opportunity within the framework of Everything DiSC Work of Leaders. The focus is on discovering how individual leaders can progress from natural tendencies to best practices for maximum leadership effectiveness. (6 hours)
  • Work of Leaders Assessment + Group Debrief – Navigating and understanding your Everything DiSC Work of Leaders management assessment in a group training session. (2-hour ‘Lunch & Learn’ format)
  • Work of Leaders + Individual Debrief – Individual debrief session with an Everything DiSC Work of Leaders facilitator to navigate and interpret your assessment. (telephone; 90 minutes) 
  • Custom Leadership Training Solutions: Pair Everything DiSC Work of Leaders with additional MTI Business Solutions leadership and management workshops to meet additional training needs.

DIY Administration

If you prefer to administer Everything DiSC Work of Leaders (and/or other Everything DiSC tools) in-house, we will be happy to work with you. As your Everything DiSC Authorized Partner, MTI Business Solutions can set up a do-it-yourself assessment dashboard and provide the support and training you need for effective internal implementation.

Audience

This tool is appropriate for formal and informal leaders. Participants who may benefit include managers and supervisors at all levels, executives, team leaders, board members, trustes, and employees being developed for future leadership roles.

 

CEU's Approvals:

Designed to enhance employee and team performance by providing skills necessary to effectively work with all personality types, Everything DiSC Workplace is a powerful tool for improving the work environment, strengthening teams and boosting overall productivity.

Paired with training, this powerful, validated behavioral style assessment is designed to enable employees to better understand themselves and others, key factors necessary for individual, team and organizational success. 

Everything DiSC Workplace Training Options

Participants will complete an online Everything DiSC Workplace assessment questionnaire, then take part in a dynamic training session focused on interpreting and applying individualized results to master the art of building effective workplace relationships. They'll receive an individualized Everything DiSC Workplace profile, which provides a custom roadmap for building relationships and being a better team member based on behavioral styles.

  • Everything DiSC Workplace Seminar – Group workshop focused on helping participants discover and understand their own DiSC style, cultivate understanding of the DiSC styles of others and apply this new knowledge to build more effective workplace relationships. (6 or 4 hours)
  • Workplace Assessment + Group Debrief – Navigating and understanding your Everything DiSC Workplace assessment in a group training session. (2-hour ‘Lunch & Learn’ format)
  • Workplace Assessment + Individual Debrief – Individual debrief session with an Everything DiSC Workplace assessment to navigate and interpret your assessment. (Telephone; 90 minutes) 
  • Custom Workplace Training Solutions: Pair Everything DiSC Workplace with additional MTI Business Solutions Success Seminar Series professional development workshops such as customer service or communication skills.

DIY Administration

If you prefer to administer Everything DiSC Workplace (and/or other Everything DiSC tools) in-house, we will be happy to work with you. As your Everything DiSC Authorized Partner, MTI Business Solutions can set up a do-it-yourself assessment dashboard and provide the support and training you need for effective internal implementation, as well as optional online Everything DiSC Workplace Train-the-Trainer Certification.

Audience

Effective with employees at all levels; training does not have to be delivered to intact teams.

CEU's Approvals:

Would you like to become certified to facilitate Everything DiSC® at your organization? Accessible anytime, from the convenience of your home or office computer, the online Everything DiSC Workplace® Certification course is the best resource to build foundational knowledge and gain invaluable skills for facilitating Everything DiSC in your organization.

About the Everything DiSC Workplace Certification Course

Designed with your busy schedules in mind, this online certification course offers the flexibility of self-paced learning, paired with live-collaborative sessions led by expert DiSC® trainers. You’ll complete activities designed for you to practice facilitating small groups and explore challenging scenarios that could come up during your workshops—increasing confidence and competence when delivering Everything DiSC. Learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and navigate MyEverythingDiSC.com, our mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.

This online course consists of four weekly modules followed by a final exam. Each module requires three to five hours of preparation time per week. The course includes self-directed online work that integrates a rich media experience with active-learning exercises to help you apply DiSC® theory and facilitation in an engaging way. All self-paced content is interactive and memorable so you have fun while you’re learning, and our live instructor-led sessions allow you and your classmates to collaborate and share best practices. The weekly required live facilitated sessions are filled with learning opportunities and small group breakout sessions. The course is facilitated virtually by professional trainers who are with you every step of the way.

Outcomes

When you complete this course, you will:

  • Increase confidence and competence in delivering Everything DiSC Workplace sessions in your organization.
  • Develop experience facilitating Everything DiSC Workplace Facilitation toolkit with small groups.
  • Experience first-hand the Everything DiSC Workplace assessment and apply the personalized profile results to real-world scenarios.
  • Learn to keep Everything DiSC alive within the organization by creating a culture of DiSC with MyEverythingDiSC.com.
  • Receive the credential of Certified Everything DiSC Workplace Facilitator upon successful completion of the course.

Classes are generally available monthly. Seating is limited and advance registration is required; classes fill quickly. Contact us for the current schedule.

Certification Benefits

As more and more organizations experience the benefits of bringing Everything DiSC® to their employees, they are also recognizing the importance of having a certified professional in their organization who can keep DiSC alive within the company’s culture. Wiley’s philosophy behind Everything DiSC Certification is to put knowledge directly in the hands of the user by offering certification options that meet that person’s style of learning and goals.

While certification is not a requirement to bring Everything DiSC solutions to your organization, successfully completing the Everything DiSC certification course signals a proven level of capability and knowledge in the Everything DiSC profiles and research—giving your organization the ability to tie Everything DiSC solutions directly to individual, team, and company goals.

  • Everything DiSC Certification package - $3,690; includes online class, one Everything DiSC Workplace facilitator kit and do-it-yourself dashboard to process assessments (assessments sold separately)
  • Online accreditation class only - $2,495; for those who already have a facilitator kit
  • Group rates available for 5 or more participants from the same company

Learn More

This course will provide you with the skills and confidence to facilitate Everything DiSC Workplace in your own organization, as well as the foundational knowledge necessary to master facilitating additional Everything DiSC programs, including Management, Work of Leaders, 363 for Leaders and Sales. As your Everything DiSC Authorized Partner, MTI Business Solutions will be there to provide the support and guidance you need every step of the way as you deploy Everything DiSC in your organization and work toward certification - and beyond. Contact us today to reserve your spot in an upcoming session.

CEU's Approvals:

Need to learn the advanced functions of Excel to create powerful computerized spreadsheets? If you've already mastered the basics of Excel, MTI's hands-on advanced class is exactly what you need!

If you are very well versed in the basics of Excel and are ready to master the advanced functions of this powerful application, this class is designed to meet your needs. Skilled Excel users can fully utilize the functionality of Excel to develop spreadsheets that can effectively be used as management tools in their organizations. This course is recommended only for those who already possess very strong skills in Excel.

Learning Objectives

This course is designed to provide skilled Excel users with advanced training in this powerful software application. This two-day, hands-on seminar is taught in a computer lab. Participants will receive practical, hands-on training on an individual PC and can choose to work on Excel version 2007 or 2010.

Topics Covered Include:

  • 3-D References
  • VLookup, HLookup
  • Sorting Data
  • Filtering Data
  • Date and Time Functions
  • If Functions
  • Hide/show formulas/values
  • Images and Drawing Objects
  • Inserting & Formatting Images
  • Group Editing / Collaboration Tools
  • Charts & Tables
  • Pivot Tables

Need to learn how to use Excel to create powerful computerized spreadsheets? MTI's hands-on computer class is exactly what you need!

If you're responsible for creating spreadsheets and tracking information for your organization, learning how to effectively use Microsoft Excel can increase your effectiveness, help you save time, and allow you to effectively track critical business information. MTI's Microsoft Excel Essentials course is designed to provide attendees with the skills they need to create and use Excel spreadsheets.

Learning Objectives

This course is designed to provide participants with the skills they need to effectively utilize Microsoft Excel. This two-day hands-on seminar is taught in a computer lab. Participants will receive practical, hands-on training on an individual PC. Participants may choose to utilize Excel 2007 or 2010 during class.

Topics Covered Include:
 

  •     Creating, Saving, Opening Workbooks
  •  
  •     Adding and Naming Worksheets
  •  
  •     Editing Data in Cells
  •  
  •     Selecting Cells
  •  
  •     Formatting a Worksheet
  •  
  •     Merging Cells
  •  
  •     Cell Alignment
  •  
  •     Changing Row Height and Column Width
  •  
  •     Page Breaks
  •  
  •     Formulas (Addition, Subtraction, Multiplication, Division)
  •  
  •     Order of Operations
  •  
  •     AutoSum
  •  
  •     Relative / Absolute References
  •  
  •     Filling Formulas
  •  
  •     Functions (Average, Min, Max, Sum, Count)
  •  
  •     Selecting nonadjacent cells
  •  
  •     Inserting/Deleting Cells, Rows, Columns
  •  
  •     Borders and Shading
  •  
  •     AutoFormat/Format Painter
  •  
  •     Hide/Unhide columns, rows
  •  
  •     Paste Special… Options
  •  
  •     Hyperlinks

The Five Behaviors of a Cohesive Team is an assessment-based learning experience that helps build high-performing teams. Based on Patrick Lencioni’s internationally best-selling leadership fable The Five Dysfunctions of a Team, this powerful program focuses on putting The Five Behaviors™ model into practice. Taking into consideration personalities and preferences to develop a cohesive and productive team takes work, but the payoff can be huge - for your people, the team and the organization.

The program has a simple goal: to help people discover how to build a truly cohesive and effective team. It helps teams understand how they score on key components of the Five Behaviors Model: Trust, Conflict, Commitment, Accountability and Results. Individuals will also discover how their own personality style and the styles of their team members contribute to the team's overall success. You can choose between Everything DiSC® or  All Types™ (MBTI®-compatible) for the personality component of your team's assessments.

Workshop Focus

This program is based on the five behaviors critical to team effectiveness. A productive, high-functioning team exhibits the five behaviors:

  • 1. Establishes Trust between team members
  • 2. Engages in Conflict around ideas
  • 3. Commits to decisions
  • 4. Holds team members Accountable
  • 5. Focuses on achieving collective Results

Key Benefits

There are many advantages to investing in team development. Productive, high-functioning teams that have mastered the five behaviors are able to:

  • Make better, faster decisions
  • Tap into the skills and opinions of all members
  • Avoid wasting time and energy on politics, confusion and destructive conflict
  • Avoid wasting time talking about the wrong issues
  • Avoid revisiting the same topics over and over again due to a lack of buy-in
  • Create a competitive advantage

Value Added

Not just a one-and-done workshop, this program includes a progress report, which allows for an assessment-based team check-up to determine how far the team has come. In addition to initial assessments and facilitation:

  • One team follow-up progress report at an agreed-upon interval based on your team's unique needs is included with your workshop.
  • Additional progress reports, assessments when new team members are added and additional consulting/facilitation services are available as an option. 

Delivery

A variety of delivery options are available, and the amount of time needed may vary based on team needs. The optimal time-frame is generally a 3-day workshop, though we also offer 2-day workshops and shorter-term sessions delivered over a period of time. Typical delivery options include:

  • 2 - 3 day off-sites for leadership, management or other team retreats
  • 2 - 3 day workshops, delivered on consecutive days or non-consecutive intervals (such as the first Friday of each month for three months, three Tuesdays in a row, etc.)
  • 1 full day workshop followed by 4 - 5 half-day sessions
  • 6 - 8 half-day sessions

Additional scheduling options are available, based on your team's unique needs. Our expert trainers will work with you to create a schedule that meets your needs.

DIY Administration

If you prefer to administer Five Behaviors in-house, we will be happy to work with you. As your Five Behaviors of a Cohesive Team Authorized Partner, MTI Business Solutions can set up a do-it-yourself assessment dashboard and provide the support and training you need for effective internal implementation. An optional online Five Behaviors train-the-trainer accreditation option is also available for those who want to learn how to effectively facilitate Five Behaviors of a Cohesive Team internally.

Audience

This program is designed for intact teams. It is an effective, meaningful team building solution appropriate for all kinds of teams, including management, leadership, executive, departmental, functional and project teams. It is also an excellent tool for Boards of Directors and Trustees.

CEU's Approvals:

Would you like to be able to facilitate The Five Behaviors of a Cohesive Team at your organization? Our Five Behaviors accreditation course is a blended-learning online course designed to help you hone your skills as a facilitator of this very powerful team-improvement program. While we can facilitate Five Behaviors of a Cohesive Team for you, we can also provide a path for you to become an accredited facilitator.

Become an Accredited Five Behaviors Facilitator

As a Five Behaviors facilitator, you can be the difference in whether a team sees an uncomfortable moment through to greater cohesiveness or misses out on the opportunity to grow. Earn your facilitator accreditation online, from your home, office, or any other location with internet access.

The Five Behaviors facilitator accreditation course includes:

  •   5-week online course plus pre-work
  •   Weekly 90-minute instructor-led sessions (live, online - attendance required)
  •   3-4 hours of self-directed online study per week
  •   Final exam
  •   Accreditation Certificate and Logo

Classes are generally available monthly. Seating is limited and advance registration is required; classes fill quickly. Contact us for the current schedule.

Five Behaviors Accreditation Packages

  • Accreditation package for Five Behaviors of a Cohesive Team - $3,990; includes online class, one facilitator kit and do-it-yourself dashboard to process assessments (assessments sold separately)
  • Online accreditation class only - $2,495; for those who already have a facilitator kit
  • Group rates available for 5 or more participants from the same company

Learn More

The Five Behaviors of a Cohesive Team™ is not like most team building training. Sessions can get heated. Participants can become emotional. The team leader can be defensive. Timelines and scripts can get thrown out the window. But, it makes a real difference - for both the team and the organization. Accreditation uniquely qualifies you to facilitate this powerful program. Contact us for details and class schedule. As your Five Behaviors of a Cohesive Team Authorized Partner, MTI Business Solutions will be there to provide the support and guidance you need every step of the way as you deploy Five in your organization and work toward accreditation - and beyond.

CEU's Approvals:

In today's highly competitive and fast changing business environment, managers must continually seek to improve their supervisory and coaching skills throughout their careers.  Whether you're a new or seasoned supervisor, or you're considering moving to management, this full-day management skills overview class will benefit you.

Learning Objectives

Focusing on practical training for managers and other professionals, Foundations of Supervision emphasizes both the procedural and human aspects of effective management. 

Topics covered include:

  • Planning
  • Budgeting
  • Resource allocation
  • Delegating
  • Scheduling
  • Staffing
  • Training
  • Managerial Communication
  • Employee motivation
  • Human resources
  • Meeting productivity
  • Legal Considerations
  • Other important managerial skills. 

Who Should Attend

  • Managers
  • Supervisors
  • Team leaders
  • Department heads
  • Employees being considered for supervisory roles
  • Employees who want to prepare to step up to supervision
  • HR professionals

 

Are you responsible for managing or securing funding for a nonprofit organization? Eighty percent of all private foundation grant cycle deadlines occur between September 15th and November 1st. Are you ready? Designed for professionals and volunteers in the nonprofit sector who want to learn how to write grant applications and improve their success rate with grant applications.

Learning Objectives

MTI's Grant Writing Essentials class is designed for professionals and volunteers in the nonprofit sector who want to learn how to write grant applications and improve their success rate with grant applications.

It's a fact that foundation, federal, and community grants are a viable way for 501(c)3 organizations to increase their bottom lines.  Grant writing is a key component of the process. In this class, you'll learn the essential skills for effective grant writing. 

Topics Covered in this half-day seminar include:

  • Types of grants
  • What funders are looking for
  • Steps to writing a grant
  • Basic components of a grant
  • Guidelines for writing and formatting grants
  • Importance of the budget section
  • Conducting grant research
  • Additional information

Who Should Attend

  • Grant writers
  • Nonprofit executives
  • Development professionals
  • Volunteers
  • Professional writers
  • Communication professionals

It's essential for everyone who manages people to fully understand the implication of workplace harassment from a supervisory perspective. Making sure that every manager in your company is properly trained regarding the risks of workplace harassment, including sexual harassment, as well as on practical tips for preventing and responding to workplace harassment should be a vital part of every organization's risk management plan.

Learning Objectives

Harassment Prevention: A Management Perspective emphasizes what managers need to know to prevent and deal with harassment in the workplace. An important part of every company's risk management plan should include providing at least annual formal training for managers on this important topic.

Topics Covered In This Half-Day Seminar Include:

  • What workplace harassment is and is not
  • Common perceptions, myths, and facts
  • Practical tips for preventing harassment and reducing liability in the workplace
  • Employer, manager, and employee liability
  • Harassment prevention policies and procedures
  • Handling complaints
  • Additional information every manager needs to know about cultivating and maintaining a workplace that is free from harassment.

Who Should Attend

  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals

Training is available at any U.S. location. Webinar training is also available. Contact us today to schedule training for your team. Harassment training focused on non-supervisory employees is also available.

 

Need to learn how to create and deliver effective employee or customer training solutions?

Whether your job involves conducting employee orientation sessions, leading client or employee training classes, or simply providing employees and peers with the instructions they need to do their jobs, it's a fact that you need to know the basics of how adults learn and how to create instruction that results in the application of transferable skills in the workplace.

Learning Objectives:

MTI's High Impact Training seminar focuses on practical training for managers, HR practitioners, and other professionals who are involved in providing training to their employees and co-workers.This course emphasizes developing and delivering training for adult learners in a corporate setting.

Topics covered include:

  • Understanding how adults learn
  • Tips for reaching adult learners
  • Enhancing adult learner motivation
  • Techniques for providing high impact training
  • Creating effective learning objectives
  • Practical suggestions for dynamic presentation delivery

Who Should Attend

  • Trainers
  • Supervisors
  • Managers
  • Team leaders
  • Business owners
  • HR professionals
  • Safety professionals

Using behavior based interviewing techniques when screening prospective new hires is an excellent way to increase the likelihood of matching the right people with the right jobs. Learn how to ask behavioral interview questions and what to listen for when making hiring decisions.

Do you want to improve your chances of selecting the right people for the right jobs? Many managers spend more time pitching applicants on why they should work for their companies instead of finding out what types of workers the people they're interviewing are likely to be. Using behavior based interviewing techniques when screening prospective new hires is an excellent way to increase the likelihood of matching the right people with the right jobs.

Learning Objectives

Behavior Based Interviewing is designed for those who participate in the process of screening and hiring job applicants. The underlying premise behind this popular and effective interviewing technique is that the best predictor of future behavior is past behavior. By using behavior based interviewing techniques, managers can get a sense of what applicants have done in the past, what they learned from the consequences of their actions, and how they're likely to behave on the job in the future.

Topics covered in this half-day seminar include

  • Brief introduction to the interview, selection, and hiring process
  • What behavioral questions really are
  • How behavioral questions differ from situational ones
  • Why it is beneficial to use behavior based questions in your interviewing strategy
  • When to use behavior based questions
  • How to work behavior based questions into interviews along with other question types
  • How to construct behavior based questions
  • Understanding/interpreting responses to behavior based questions

Who Should Attend

  • Supervisors/team leaders involved in interviewing
  • Managers involved in interviewing
  • Executives
  • Business owners
  • HR professionals
  • Professionals preparing for a move to management

Is your organization positioned to embrace and benefit from the latest advances in social media? Or, are you still pretending social media doesn't exist? Maybe you're "just letting it happen" or "dabbling" with social networking. If this sounds like your approach to social networking, it's time to learn how to develop a strategy for social media usage that is aligned with your company's overall goals and objectives.

Like it or not, social media is a part of 21st century culture and the lines between personal and business online networking are becoming less distinct every day. Businesses and professionals who recognize the value of social networking and incorporate it into their success strategies are placing themselves in a unique position to make the most of this relatively new tool for strategic business communication. As with every form of communication, there are right ways to incorporate social networking into your strategic business plan, as well as several wrong ways that can actually do more harm than good.

Find out why social media is integral to modern corporate communication and learn how to create and implement an effective social networking strategy that makes sense for your organization - and that will align your company's use of social media with your organization's strategic business plan for long term success.

Topics include:

  • Why social media marketing is essential
  • Creating a social media strategy that aligns with business strategy
  • Social media as a tool for strategic business communication
  • Inbound (social media) versus outbound (traditional) communication tools
  • Overview of and strategic applications for popular social media sites, including Facebook, Twitter, LinkedIn and Pinterest
  • Social media cautions and policy considerations

Who Should Attend:

  • Small business owners
  • Operations managers
  • Marketing managers
  • Sales managers
  • Public relations practitioners

Have you done an internal customer service check-up at your organization lately? Do your company's managers and employees treat each other the way you know that paying customers should be treated? If you want to find out how to create a culture of customer service throughout your organization, this class is for you!

Learning Objectives

It's a fact that customer service success starts from the inside. MTI's Internal Customer Service class is designed for managers, business owners, and other professionals who want to cultivate a true service culture in their organizations. A company must exhibit exceptional internal customer service in order to truly provide exceptional service to their external customers.  Learn how developing a customer service orientation within your organization can give you a competitive edge in today’s service-oriented market. 

Topics Covered in this half-day seminar include:

  • Who are your customers?
  • Understanding the importance of internal customers
  • Relationship between internal and external customer service
  • Internal customer service checkup
  • Benefits of internal customer service
  • Effective communication for internal customer service
  • How to improve internal customer service
  • How to be a good internal customer?
  • How to provide exceptional internal service?
  • Tips for strengthening internal customer service
  • Conduct an internal customer service checkup

Who Should Attend

  • Employees in any department
  • Managers/supervisors/team members
  • Small business owners
  • Customer service professionals
  • HR professionals
  • Public relations professionals

 

For both practical and legal reasons, internal investigations are increasingly becoming an important part of business culture. Managers must be aware of the legal importance of internal investigations as well as the best practices for conducting those investigations.

Properly conducted internal investigations can facilitate prompt conflict resolution and potentially reduce the likelihood of litigation. Properly conducted internal investigations can also provide important evidence in the event litigation does arise. In contrast, poorly conducted internal investigations can create bad evidence.  

MTI's Internal Investigations Essentials seminar provides an overview of the primary employment laws that are likely to come into play when the need for an internal investigation arises, and is designed to provide attendees with practical suggestions for planning and conducting internal investigations in the workplace.

Topics covered in this half-day seminar include: 

  • Overview of federal and state employment laws
  • The role the internal investigation, notes and reports in employment litigation
  • Planning and conducting internal investigations
  • The complaint intake process
  • Determining who should conduct the investigation
  • Creating an investigation action plan
  • Formulating interview questions and conducting interviews
  • Confidentiality
  • Implementing remedial measures during the investigation process
  • Role of legal counsel
  • I've conducted the interviews, now what?
  • Analyzing the evidence and developing response
  • Preparing internal investigation reports
  • Providing feedback to the complaining party
  • Avoiding claims of retaliation

Who Should Attend

  • Business owners
  • HR professionals
  • Safety professionals
  • Ethics officers
  • Compliance officers
  • Others who may be involved in workplace investigations

Whether you are new to the hiring process or if you’re a seasoned manager or HR practitioner, you’re sure to find the powerful tips and techniques you’ll learn from Interviewing Strategies: Essential Skills for Hiring Managers to be helpful, effective, and different from what you’ve heard in other interviewing skills training.

Course Objectives

Going beyond the basics of what not to ask interviewees, Interviewing Strategies: Essential Skills for Hiring Managers focuses on what you really need to know to conduct revealing interviews to help identify people who not only have the skills you need, but who are also the best fit for your company and your specific staffing goals.

Examples of what you’ll learn include:

  • Getting a clear picture of your interviewing goals
  • 9 keys to effective interview preparation
  • 8 key interviewing skills
  • How to choose appropriate questions and questioning techniques based on goals and criteria
  • Questioning approaches to avoid on order to ensure your chances of getting accurate interviewee insights
  • Questions interviewees are likely to ask so you can be prepared to respond
  • 10 interviewer bias errors to avoid
  • 5 key listening skills to utilize
  • Interpreting what interviewees tell you through verbal and nonverbal communication
  • Considerations to use when comparing applicants
  • Additional tips and techniques to utilize for effective interviewing
  • Decision making/selection criteria

Who Should Attend

  • Managers
  • Supervisors
  • Recruiters
  • HR professionals
  • Anyone involved in screening or hiring

What is it that separates leaders from supervisors? It's a fact that the most effective supervisors are viewed as leaders by the people they manage as well as their peers. If you want to find out how to reach your potential as a manager, this class is for you.

Learning Objectives

MTI's Leadership Essentials seminar is designed to help those who work in supervisory positions or who are planning to become managers learn the key concepts to being viewed as effective leaders. Management and leadership are two entirely different things. Many people function as supervisors without exhibiting the traits that position them as leaders with their staff members and peers within their organizations. Leadership is an intangible quality, yet it is key component of professional success. Learn more about the nature of effective leadership, leadership styles, personality types, servant leadership, and the role of power and influence.

Topics Covered in this half-day seminar include:

  • The nature of leadership
  • What leadership is not
  • How leadership differs from management
  • Characteristics of effective leaders
  • Key components of leadership
  • Identifying leadership potential
  • Traits leaders cannot have
  • Effective leadership attitude
  • What is a leader?

Who should attend:

  • Managers
  • Supervisors
  • Team Leaders
  • People who want to become managers/supervisors/team leaders
  • Business owners
  • Human resource management professionals
  • Others who have personnel management responsibilities

Are you looking for a meaningful tool to reach your full potential as a leader? MTI’s Leadership Insights: Practical Solutions Tailored to Your Style workshop is not just another seminar with a workbook and a general theory on what it takes to be an effective leader. The simple fact is that there is not one right way to lead – and what works for one person might not work for you.

Key Benefits

Attend this interactive one-day workshop and learn your specific leadership strengths –with tangible solutions tailored to your personality and leadership style. You’ll develop key insights regarding the critical elements of leadership (vision, alignment and execution) and leave with real-world guidance tailored to your individual style.

As a participant in MTI’s Leadership Insights: Practical Solutions Tailored to Your Style workshop, you will complete the widely-recognized and validated Everything DiSC Work of Leaders adaptive assessment prior to the training. In the workshop, you will discover your unique leadership strengths and areas of opportunity within a practical framework you can immediately apply in your professional life for powerful results.

You’ll leave with concrete insights to empower you to make the most of your natural tendencies and personality style to move toward best practices for leadership – all in an engaging workshop tailored specifically to understanding your style of leadership.

Schedule your Leadership Insights: Practical Solutions Tailored to Your Style workshop today. Register for the next public workshop or contact us to schedule on-site training for your company or organization. 

Workshop Highlights

  • Everything DiSC Work of Leaders assessment - Completed online
  • 20-page personalized leadership style assessment
  • Interactive training workbook
  • Professional training focused on leadership best practices specific to your style

This workshop will give you a new outlook on your approach to leadership and provide you with a personalized roadmap for moving toward best practices.

This activity has been approved for 6 Specified Business/Strategic recertification credit hours toward California, GPHR, HRBP, HRMP, PHR, and SPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

Are you new to a management position? Are you thinking about stepping up to a supervisory role? Do you have a say in hiring or promoting people to management roles within your company? If you can answer yes to any of these questions, MTI's Management Essentials course is for you.

In order to be an effective manager, an individual needs to know what management really is as an art and a science. Learn key skills for management success, ranging from basic managerial functions to the many expectations employees place on their supervisors.

Course Content

Topics covered include:

  • Four basic functions of management (planning, organizing, leading, controlling)
  • Three categories of managerial skills (technical, human, and conceptual)
  • Roles and tasks of managers
  • Rewards and drawbacks of being a supervisor
  • Characteristics of effective managers
  • Tips for supervisory success

Who Should Attend

  • New supervisors/managers
  • Experienced supervisors/managers
  • Team leaders
  • Professionals preparing for a move to management
  • Business owners
  • HR professionals

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