Management & HR Seminars

Our Management & HR seminars are designed to provide practical training in the areas required by many business professionals. These courses are focused on the needs of supervisors, HR professionals, business owners, and those who want to improve their leadership skills. Each of these courses can also be modified for private training. If you have questions about a specific course or when it will be scheduled please contact us.

For both practical and legal reasons, internal investigations are increasingly becoming an important part of business culture. Managers must be aware of the legal importance of internal investigations as well as the best practices for conducting those investigations.

Properly conducted internal investigations can facilitate prompt conflict resolution and potentially reduce the likelihood of litigation. Properly conducted internal investigations can also provide important evidence in the event litigation does arise. In contrast, poorly conducted internal investigations can create bad evidence.  

MTI's Internal Investigations Essentials seminar provides an overview of the primary employment laws that are likely to come into play when the need for an internal investigation arises, and is designed to provide attendees with practical suggestions for planning and conducting internal investigations in the workplace.

Topics covered in this half-day seminar include: 

  • Overview of federal and state employment laws
  • The role the internal investigation, notes and reports in employment litigation
  • Planning and conducting internal investigations
  • The complaint intake process
  • Determining who should conduct the investigation
  • Creating an investigation action plan
  • Formulating interview questions and conducting interviews
  • Confidentiality
  • Implementing remedial measures during the investigation process
  • Role of legal counsel
  • I've conducted the interviews, now what?
  • Analyzing the evidence and developing response
  • Preparing internal investigation reports
  • Providing feedback to the complaining party
  • Avoiding claims of retaliation

Who Should Attend

  • Business owners
  • HR professionals
  • Safety professionals
  • Ethics officers
  • Compliance officers
  • Others who may be involved in workplace investigations

Whether you are new to the hiring process or if you’re a seasoned manager or HR practitioner, you’re sure to find the powerful tips and techniques you’ll learn from Interviewing Strategies: Essential Skills for Hiring Managers to be helpful, effective, and different from what you’ve heard in other interviewing skills training.

Course Objectives

Going beyond the basics of what not to ask interviewees, Interviewing Strategies: Essential Skills for Hiring Managers focuses on what you really need to know to conduct revealing interviews to help identify people who not only have the skills you need, but who are also the best fit for your company and your specific staffing goals.

Examples of what you’ll learn include:

  • Getting a clear picture of your interviewing goals
  • 9 keys to effective interview preparation
  • 8 key interviewing skills
  • How to choose appropriate questions and questioning techniques based on goals and criteria
  • Questioning approaches to avoid on order to ensure your chances of getting accurate interviewee insights
  • Questions interviewees are likely to ask so you can be prepared to respond
  • 10 interviewer bias errors to avoid
  • 5 key listening skills to utilize
  • Interpreting what interviewees tell you through verbal and nonverbal communication
  • Considerations to use when comparing applicants
  • Additional tips and techniques to utilize for effective interviewing
  • Decision making/selection criteria

Who Should Attend

  • Managers
  • Supervisors
  • Recruiters
  • HR professionals
  • Anyone involved in screening or hiring

What is it that separates leaders from supervisors? It's a fact that the most effective supervisors are viewed as leaders by the people they manage as well as their peers. If you want to find out how to reach your potential as a manager, this class is for you.

Learning Objectives

MTI's Leadership Essentials seminar is designed to help those who work in supervisory positions or who are planning to become managers learn the key concepts to being viewed as effective leaders. Management and leadership are two entirely different things. Many people function as supervisors without exhibiting the traits that position them as leaders with their staff members and peers within their organizations. Leadership is an intangible quality, yet it is key component of professional success. Learn more about the nature of effective leadership, leadership styles, personality types, servant leadership, and the role of power and influence.

Topics Covered in this half-day seminar include:

  • The nature of leadership
  • What leadership is not
  • How leadership differs from management
  • Characteristics of effective leaders
  • Key components of leadership
  • Identifying leadership potential
  • Traits leaders cannot have
  • Effective leadership attitude
  • What is a leader?

Who should attend:

  • Managers
  • Supervisors
  • Team Leaders
  • People who want to become managers/supervisors/team leaders
  • Business owners
  • Human resource management professionals
  • Others who have personnel management responsibilities

Are you looking for a meaningful tool to reach your full potential as a leader? MTI’s Leadership Insights: Practical Solutions Tailored to Your Style workshop is not just another seminar with a workbook and a general theory on what it takes to be an effective leader. The simple fact is that there is not one right way to lead – and what works for one person might not work for you.

Key Benefits

Attend this interactive one-day workshop and learn your specific leadership strengths –with tangible solutions tailored to your personality and leadership style. You’ll develop key insights regarding the critical elements of leadership (vision, alignment and execution) and leave with real-world guidance tailored to your individual style.

As a participant in MTI’s Leadership Insights: Practical Solutions Tailored to Your Style workshop, you will complete the widely-recognized and validated Everything DiSC Work of Leaders adaptive assessment prior to the training. In the workshop, you will discover your unique leadership strengths and areas of opportunity within a practical framework you can immediately apply in your professional life for powerful results.

You’ll leave with concrete insights to empower you to make the most of your natural tendencies and personality style to move toward best practices for leadership – all in an engaging workshop tailored specifically to understanding your style of leadership.

Schedule your Leadership Insights: Practical Solutions Tailored to Your Style workshop today. Register for the next public workshop or contact us to schedule on-site training for your company or organization. 

Workshop Highlights

  • Everything DiSC Work of Leaders assessment - Completed online
  • 20-page personalized leadership style assessment
  • Interactive training workbook
  • Professional training focused on leadership best practices specific to your style

This workshop will give you a new outlook on your approach to leadership and provide you with a personalized roadmap for moving toward best practices.

This activity has been approved for 6 Specified Business/Strategic recertification credit hours toward California, GPHR, HRBP, HRMP, PHR, and SPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

Are you new to a management position? Are you thinking about stepping up to a supervisory role? Do you have a say in hiring or promoting people to management roles within your company? If you can answer yes to any of these questions, MTI's Management Essentials course is for you.

In order to be an effective manager, an individual needs to know what management really is as an art and a science. Learn key skills for management success, ranging from basic managerial functions to the many expectations employees place on their supervisors.

Course Content

Topics covered include:

  • Four basic functions of management (planning, organizing, leading, controlling)
  • Three categories of managerial skills (technical, human, and conceptual)
  • Roles and tasks of managers
  • Rewards and drawbacks of being a supervisor
  • Characteristics of effective managers
  • Tips for supervisory success

Who Should Attend

  • New supervisors/managers
  • Experienced supervisors/managers
  • Team leaders
  • Professionals preparing for a move to management
  • Business owners
  • HR professionals

Individuals in leadership positions, including supervisors and managers at all levels, play an important role in setting the ethical tone and standards for social responsibility within their organization.

MTI's Managerial Ethics seminar covers a variety of topics related to ethical decision making in the business world, emphasizing the idea that ethical decision making practices are in the best long term interests of the company, as well as of its employees, customers, and the larger community.

Learning Objectives:

Topics covered in this half day seminar include:

  • Corporate social responsibility
  • Common ethical dilemmas faced by mangers
  • Setting the stage for a culture of ethics
  • Guidelines for ethical decision making
  • Additional topics

Who Should Attend

  • Managers
  • Supervisors
  • Team leaders
  • Executives
  • Business owners
  • HR professionals

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Managing employee morale is very different during times of economic difficulty than during times of prosperity. When times are tough, one thing is certain. Employees are scared. They are worried about their futures - both with the organization and on a personal level. Efforts to manage morale during down times must start with the recognizing that what employees need during times of uncertainty can't be addressed by traditional approaches to improving morale. 

Course Objectives

MTI's Managing Employee Morale in a Difficult Economy seminar focuses on redefining morale management for a down economy and provides managers with practical tips and suggestions they can adopt to take steps toward alleviating the fear and stress that employees are facing on a daily basis. This class is designed for managers, business owners, and human resources professionals who want to make sure their organization's are taking proactive steps toward effectively managing employee morale in light of the current economic environment. 

The way an organization handles this issue during difficult times can have a direct impact on the company's success - both in the near term and well into the future, even after economic recovery occurs. People look to the organization's leaders for guidance, so it's essential that management is sending the right message to the rest of the organization. If managers are in a panic mode, morale will suffer.

If the company's leaders are focused on open communication and maximizing efficiency the rest of the organization can follow suit. It's important during difficult times to look inside one's own organization for talent and expertise that makes it possible to streamline processes, help employees improve their skills, and keep things moving forward.

Who Should Attend

  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals

Are you concerned about the quality and accuracy of communication that takes place within your organization and between your company and its external publics? If you want to learn how to improve your company's communication systems and processes, this class is for you!

Learning Objectives

MTI's Organizational Communication Essentials class is designed for managers, corporate communication directors, and other professionals who need to learn how to improve the flow of communication through their organizations. This course is designed to provide attendees with a more thorough understanding of the role and effective use of communication with an organization, including implications for employee relations and public relations.

Topics Covered in this half-day seminar include:

  • What is communication?
  • The role of communication in organizations
  • 3 Functions of organizational communication
  • Managerial roles in organizational communication
  • Formal and informal communication channels
  • Directions of organizational communication (downward, upward, horizontal)
  • The grapevine as a communication tool
  • Identifying and overcoming organizational communication barriers
  • Internal and external public communication
  • Implications for management

Who Should Attend

  • Communication professionals
  • Public relations practitioners
  • Marketers
  • Sales professionals
  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals
  • Safety professionals

 

Want to become a more effective sales professional as well as a trusted resource for your customers and potential clients? There was a time when the “hard close” was an acceptable sales method. Today’s consumers and business owners rebel against that method.

Every sales person, sales manager, and business owner should be familiar with a needs-based sales process that always puts the buyer first. Additionally, companies are working hard to hire and retain good employees. You should be able to “sell” your company to potential hires and communicate change to existing employees in a positive manner.

Sales Strategies That Work: How to Open Doors, Win Business, and Build Relationships emphasizes what any sales person, sales manager, business manager or business owner needs to know to continue to strive in the current marketplace. Our challenges are all the same. We must continue to do business, hire and retain employees and maintain a positive reputation to the people who look to us to provide solutions.

Learning Objectives

Topics Covered in this full-day seminar include:

  • How to build a trust-based relationship with a client/employee
  • Establishing self-belief
  • Establishing belief in your product or company
  • Determining client needs through a “Client Needs Analysis” using an open-ended question approach
  • Building and Presenting a solution
  • Negotiating and Securing the Order (formerly known as “Closing”)
  • Executing a plan through all levels of the organization
  • Follow-through and Customer Service
  • Maintaining a client relationship
  • Additional information

Who Should Attend

  • Sales representatives
  • Sales managers
  • Marketers
  • Business owners
  • Public relations practitioners
  • Advertising professionals

Are you looking for a way to boost employee engagement in your workplace? It’s one thing to know that your organization will benefit if employees are more engaged, but another matter entirely to create a culture where employee engagement is the norm.

Participate in MTI’s Setting the Stage for Employee Engagement training session and find out what steps you need to take to create a culture where employee engagement is not only possible – but likely. Learn what employee engagement really is, and how to begin setting the stage for a culture of engagement in your own organization.

Topics covered include:

  •     Find out what employee engagement really is
  •     Evaluate the roles relationship between leadership and engagement
  •     Identify 10 important factors that impact employee engagement
  •     Assess the role of leaders in creating a culture where engagement is possible
  •     Learn practical steps you can take to become a leader for engagement

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Business owners
  • HR professionals

Program Length

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar.

MTI's Six Sigma Green Belt (SSGB) training and certification program emphasizes a standardized problem-solving approach for the purpose of continuous improvement in quality management.

Six Sigma is a data-driven, customer-focused, results-oriented methodology focused on systematically eliminating defects and inefficiencies to improve processes. Six Sigma can be effective in all kinds of organizations, including (but not limited to) production/manufacturing, service, healthcare and transaction-based environments.

Attend this workshop and gain knowledge of the various Six Sigma tools and techniques useful to improve businesses processes in companies of all sizes and types. This course emphasizes practical implementation of Six Sigma tool and techniques throughout an organization, while also preparing participants for the SSGB certification exam (included).

Topics Covered:

This workshop covers all key aspects of the Six Sigma process in detail. Key topic areas include:

  • What Six Sigma is, how it has evolved and key ways it differs from traditional quality methods
  • Identifying and meeting the needs of stakeholders for Six Sigma projects
  • Setting up and managing Six Sigma projects and project teams
  • Key Six Sigma team roles and processes
  • Applying the DMAIC (design, measure, analyze, improve, control) methodology step-by-step
  • Specific strategies, resources, tools and processes applied throughout all stages of Six Sigma projects

Features:

MTI's SSGB Workshop features:

  • Live training provided by a certified SSGB instructor
  • *6SigmaStudy printed instructional materials (workbook, exercises, case study, exam questions)
  • Access to online 6SigmaStudy instructional videos and handouts
  • The actual 6SigmaStudy SSGB certification exam, administered in a proctored online environment (outside of class)

Scheduling Options:

Face-to-face or live online webinar sessions are available. In-person sessions can be delivered on-site at any U.S. location or at the MTI training center in Mobile, Alabama. This workshop features 21 hours of instruction. Typical deliver options include:

  • 3-day boot-camp format
  • 7 half-day sessions (3 hours per session)
  • 14 90-minute sessions (ideal for 'lunch & learn' series)

Prerequisites:

None. There are no specific prerequisites for the workshop or certification exam. This program is appropriate for employees at all levels.

Who Should Attend:

  • Team members
  • Managers/supervisors
  • Project managers
  • HR professionals
  • Business owners
  • Administrators
  • Executive directors/executives
  • Employees at all levels

Prerequisites:

*6SigmaStudy = global certification body for six sigma certifications.

Are you looking for a proven method to improve your effectiveness as a supervisor? MTI’s Supervisory Success: Managing to Individual Styles workshop is designed to do just that.

This one-day workshop is not just another seminar focused on the functions of management and various theories of effective supervision. Instead, Supervisory Success: Managing to Individual Styles provides participants with a personalized, interactive experience that takes the mystery out of the real-world challenge of effectively managing and motivating people who have very different personalities and needs.

The simple fact is that not everyone responds well to the same management approaches. Managing to different personality styles is a key to supervisory effectiveness, and the path to accomplishing this starts with recognizing your own unique style. As a participant in Supervisory Success: Managing to Individual Styles, you will complete the widely-recognized and validated Everything DiSC Management adaptive assessment prior to the training session. In the workshop, you will receive a personalized analysis of your management style using the Everything DiSC Management framework.

This interactive one-day workshop is a must-attend for every supervisor. Participants will:

  • Develop an in-depth understanding of your own natural management style
  • Discover how you can leverage your own natural tendencies for maximum supervisory effectiveness.
  • Learn how determine other people’s personality styles – an important key to getting the best possible results as a supervisor – using a practical, validated framework that you’ll be able to immediately apply for positive results

Workshop Highlights

  • Adaptive assessment focused on management style - complete online
  • Receive a personalized management style profile
  • Interactive training workbook
  • Professional training focused on maximizing supervisory success

Schedule your Supervisory Success: Managing to Individual Styles workshop today. Register for the next public workshop or contact us to schedule a private session for a group at your company or organization.

This activity has been approved for 6 general recertification credit hours toward GPHR, HRBP, HRMP, PHR, and SPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

Do you find yourself running out of time to accomplish the things you need to get done? If you often wonder where all of your time has gone, this class can provide you with practical tips and suggestions for managing your time more effectively.

Learning Objectives

Everyone is limited to 24 hours per day, 7 days per week. Managing your time can help you utilize your time more effectively and efficiently.

MTI's Time Management seminar is designed for busy professionals who need a little guidance when it comes to getting their schedules under control and learning how to practice effective time management techniques.

Topics Covered in this half-day seminar include:

  •     Relationship Between Time Management and Organizational Skills
  •     Top Time Management Myths
  •     Basic Facts About Time Management
  •     Identifying and Minimizing Time Wasters
  •     Analyzing Time Usage
  •     Recognizing and Changing Bad Habits
  •     Strategies for Effective Time Management
  •     Top Tips for Time Management

Who Should Attend

  • Employees at every level
  • Managers/supervisors
  • Business owners

 

On the surface, the Fair Labor Standards Act is a straightforward statute. It requires employers to pay employees at least the minimum wage for all hours worked and pay non-exempt workers at least 1 1/2 times each employee's regular rate for all hours worked beyond 40 in a workweek. Despite its easy appearance, wage and hour audits generally reveal at least one thing the audited employer is doing that does not comply with the law and sometimes the payroll administration mistakes can be costly.

Learning Objectives

MTI's Wage and Hour Law Essentials seminar provides an overview of the Fair Labor Standards Act and a practical exploration of the most common compliance issues. By the end of the seminar, participants will be able to explain the concept of a workweek and how it is used; know what it means to pay at least the minimum wage and why certain deductions are illegal; understand the broad meaning of an "hour worked;" differentiate between a salaried employee and an exempt employee; and avoid other common wage and hour pitfalls.

Who Should Attend

  • Supervisors/managers
  • Business owners
  • HR professionals
  • Payroll professionals

Have you done everything you can to make sure that your supervisors and employees are prepared to deal with a workplace violence situation if they are ever faced with one? While no one ever wants to deal with such a problem, it's a fact that such situations are becoming increasingly common in the workplace. If you want to find out what to do to reduce the likelihood of workplace violence as well as how to watch for warning signs and respond in the event of a problem, this class is for you.

Learning Objectives

Workplace violence is a growing problem in the modern business world. No type of business or individual business is immune. Learn the facts about workplace violence in addition to tips for recognizing the signs, how to respond, and what not to do in order to avoid problems from escalating.

MTI's Workplace Violence seminar is designed for managers and other professionals who are concerned with taking proactive steps to maintain a safe working environment.

Topics covered in this half-day seminar include:

  • What is workplace violence?
  • Who is affected by workplace violence?
  • Current statistics regarding workplace violence
  • 4 types of workplace violence
  • Where workplace violence comes from
  • Situations with elevated workplace violence risk
  • Triggers for workplace violence
  • Warning signs of workplace violence
  • Techniques for minimizing workplace violence
  • How to deal with the warning signs of workplace violence
  • Handing crisis situations
  • Sample company workplace violence policy
  • Workplace violence prevention tips

Who Should Attend

  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals
  • Safety

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