All Seminars Listing

This is a complete list and descriptions of MTI’s seminars which are scheduled throughout the year for public training. Our training is categorized into major areas: Customer Service, Computer Training, Communications & Writing, Management & HR, and Food Protection. Each of these courses can also be modified for private training. If you have questions about a specific course or when it will be scheduled please contact us.


Are you new to a management position? Are you thinking about stepping up to a supervisory role? Do you have a say in hiring or promoting people to management roles within your company? If you can answer yes to any of these questions, MTI's Management Essentials course is for you.

In order to be an effective manager, an individual needs to know what management really is as an art and a science. Learn key skills for management success, ranging from basic managerial functions to the many expectations employees place on their supervisors.

Course Content

Topics covered include:

  • Four basic functions of management (planning, organizing, leading, controlling)
  • Three categories of managerial skills (technical, human, and conceptual)
  • Roles and tasks of managers
  • Rewards and drawbacks of being a supervisor
  • Characteristics of effective managers
  • Tips for supervisory success

Who Should Attend

  • New supervisors/managers
  • Experienced supervisors/managers
  • Team leaders
  • Professionals preparing for a move to management
  • Business owners
  • HR professionals

Individuals in leadership positions, including supervisors and managers at all levels, play an important role in setting the ethical tone and standards for social responsibility within their organization.

MTI's Managerial Ethics seminar covers a variety of topics related to ethical decision making in the business world, emphasizing the idea that ethical decision making practices are in the best long term interests of the company, as well as of its employees, customers, and the larger community.

Learning Objectives:

Topics covered in this half day seminar include:

  • Corporate social responsibility
  • Common ethical dilemmas faced by mangers
  • Setting the stage for a culture of ethics
  • Guidelines for ethical decision making
  • Additional topics

Who Should Attend

  • Managers
  • Supervisors
  • Team leaders
  • Executives
  • Business owners
  • HR professionals






Managing employee morale is very different during times of economic difficulty than during times of prosperity. When times are tough, one thing is certain. Employees are scared. They are worried about their futures - both with the organization and on a personal level. Efforts to manage morale during down times must start with the recognizing that what employees need during times of uncertainty can't be addressed by traditional approaches to improving morale. 

Course Objectives

MTI's Managing Employee Morale in a Difficult Economy seminar focuses on redefining morale management for a down economy and provides managers with practical tips and suggestions they can adopt to take steps toward alleviating the fear and stress that employees are facing on a daily basis. This class is designed for managers, business owners, and human resources professionals who want to make sure their organization's are taking proactive steps toward effectively managing employee morale in light of the current economic environment. 

The way an organization handles this issue during difficult times can have a direct impact on the company's success - both in the near term and well into the future, even after economic recovery occurs. People look to the organization's leaders for guidance, so it's essential that management is sending the right message to the rest of the organization. If managers are in a panic mode, morale will suffer.

If the company's leaders are focused on open communication and maximizing efficiency the rest of the organization can follow suit. It's important during difficult times to look inside one's own organization for talent and expertise that makes it possible to streamline processes, help employees improve their skills, and keep things moving forward.

Who Should Attend

  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals

Are you concerned about the quality and accuracy of communication that takes place within your organization and between your company and its external publics? If you want to learn how to improve your company's communication systems and processes, this class is for you!

Learning Objectives

MTI's Organizational Communication Essentials class is designed for managers, corporate communication directors, and other professionals who need to learn how to improve the flow of communication through their organizations. This course is designed to provide attendees with a more thorough understanding of the role and effective use of communication with an organization, including implications for employee relations and public relations.

Topics Covered in this half-day seminar include:

  • What is communication?
  • The role of communication in organizations
  • 3 Functions of organizational communication
  • Managerial roles in organizational communication
  • Formal and informal communication channels
  • Directions of organizational communication (downward, upward, horizontal)
  • The grapevine as a communication tool
  • Identifying and overcoming organizational communication barriers
  • Internal and external public communication
  • Implications for management

Who Should Attend

  • Communication professionals
  • Public relations practitioners
  • Marketers
  • Sales professionals
  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals
  • Safety professionals


If you're responsible for running meetings, conducting employee orientation sessions, or leading training sessions, learning how to use PowerPoint can increase your effectiveness and help you save time. MTI's PowerPoint Essentials seminar is designed to provide attendees with the skills they need to create their own PowerPoint presentations.

Learning Objectives

This course is designed to provide attendees with the training they need to create computerized presentations and handouts using PowerPoint. This half-day, hands-on seminar is taught in a computer lab. Participants will receive practical, hands-on training on an individual PC.

Topics Covered Include:

  • Planning the Presentation
  • Elements of the Main Window
  •  Using templates
  • Views
  • Text Boxes
  • Formatting Text
  • ClipArt
  • Outline View
  • Promoting / Demoting Text
  • Summary Slides
  • Copying and Deleting Slides
  • Masters
  • Themes and Designs
  • All Slides, Selected Slides
  • Changing the Color Scheme
  • Animating Text
  • Inserting Images

This hands-on program is designed for individuals who want to learn how to perfect their grant writing skills.

Learning Objectives

Participants will learn creative editing techniques to make their words stronger, find out how to eliminate weaknesses, improve the crispness of their writing, and brush up on the basics of grammar that are essential to successful grant writing.

Taught by Creative Writing teacher, professional grant writer, and published mystery/romance writer, Bob Zeanah, the class will cover how to structure the "most important sentence" in your grant application, words to avoid, and how editing will make a more powerful and readable grant.

Who Should Attend

  • Grant writers
  • Nonprofit executives
  • Development professionals
  • Volunteers
  • Professional writers
  • Communication professionals

Presentation and public speaking skills are critical success factors in the modern workplace. Every professional job at some time involves sharing information in some capacity. The principles of effective presentations apply whether you’re speaking to a small group or a large audience, whether you’re speaking to people inside or outside of your organization and whether you’re trying to persuade or are simply conveying facts.

Learning Objectives

Whether your role involves communicating with employees, co-workers, customers, or other stakeholders, it’s a fact that your ability to create - and deliver - strong presentations can have a direct and significant impact on your credibility and - ultimately - your professional success in your current position and beyond.  

What you say matters - but how you say things matters just as much, if not more. You can be an expert in your topic, but you won’t be successful if you can’t convey your meaning. How you deliver information determines whether or not people will listen and understand what you have to say. Improving presentation skills takes practice, but practice only works if you know what principles to follow.

Attend MTI's Public Speaking Success: How to Create and Deliver Powerful Presentations seminar and learn:

  • Three critical factors that make people listen.
  • Five characteristics of great presenters: what they are and how to cultivate them.
  • Three key steps to prepare for a presentation.
  • Five components to crafting quality presentation content.
  • Eight effective speech delivery strategies
  • Nine suggestions to help control fear and anxiety
  • Six action steps to follow on the path to powerful presentations that work.

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Business owners
  • HR professionals
  • Sales professionals
  • Account executives
  • Professionals preparing for a move to management

Want to become a more effective sales professional as well as a trusted resource for your customers and potential clients? There was a time when the “hard close” was an acceptable sales method. Today’s consumers and business owners rebel against that method.

Every sales person, sales manager, and business owner should be familiar with a needs-based sales process that always puts the buyer first. Additionally, companies are working hard to hire and retain good employees. You should be able to “sell” your company to potential hires and communicate change to existing employees in a positive manner.

Sales Strategies That Work: How to Open Doors, Win Business, and Build Relationships emphasizes what any sales person, sales manager, business manager or business owner needs to know to continue to strive in the current marketplace. Our challenges are all the same. We must continue to do business, hire and retain employees and maintain a positive reputation to the people who look to us to provide solutions.

Learning Objectives

Topics Covered in this full-day seminar include:

  • How to build a trust-based relationship with a client/employee
  • Establishing self-belief
  • Establishing belief in your product or company
  • Determining client needs through a “Client Needs Analysis” using an open-ended question approach
  • Building and Presenting a solution
  • Negotiating and Securing the Order (formerly known as “Closing”)
  • Executing a plan through all levels of the organization
  • Follow-through and Customer Service
  • Maintaining a client relationship
  • Additional information

Who Should Attend

  • Sales representatives
  • Sales managers
  • Marketers
  • Business owners
  • Public relations practitioners
  • Advertising professionals

Looking for ServSafe® certification in Alabama or Mississippi Gulf Coast area? MTI offers classes bi-monthly in Mobile, AL. The ServSafe Food Protection Manager Certification preparation course is a full day course which includes instructor-led training by a Certified ServSafe Instructor, followed by administration of the computer-based ServSafe certification exam with instant score reporting.

Topics covered include:

  1.     Understanding and preventing foodborne illnesses
  2.     The dangers of pathogens, viruses, bacteria, parasites, fungi, and biological toxins
  3.     Keeping food safe from contamination
  4.     Understanding food allergens
  5.     Personal hygiene for foodservice professionals
  6.     Managing the flow of food, including time and temperature monitoring
  7.     Purchasing, receiving, and storing food
  8.     Preparing, cooking, holding, serving, cooling, and reheating food
  9.     Understanding food safety and crisis management systems
  10.     Designing and maintaining a sanitary foodservice operation
  11.     Cleaning, sanitizing, and dishwashing techniques
  12.     Additional information related to food service safety management

The class includes the ServSafe Essentials (6th edition) book and same day computer-based testing with instant results for the ServSafe Food Protection Manager exam.

Private training sessions are available for groups of six or more.

Additional ServSafe Certification Options
Please note: In addition to the instructor-led ServSafe Food Protection Manager Certification course, computer based ServSafe exam administration is available by reservation in MTI's Mobile, AL

Are you looking for a way to boost employee engagement in your workplace? It’s one thing to know that your organization will benefit if employees are more engaged, but another matter entirely to create a culture where employee engagement is the norm.

Participate in MTI’s Setting the Stage for Employee Engagement training session and find out what steps you need to take to create a culture where employee engagement is not only possible – but likely. Learn what employee engagement really is, and how to begin setting the stage for a culture of engagement in your own organization.

Topics covered include:

  •     Find out what employee engagement really is
  •     Evaluate the roles relationship between leadership and engagement
  •     Identify 10 important factors that impact employee engagement
  •     Assess the role of leaders in creating a culture where engagement is possible
  •     Learn practical steps you can take to become a leader for engagement

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Business owners
  • HR professionals

Program Length

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar.

MTI's Six Sigma Green Belt (SSGB) training and certification program emphasizes a standardized problem-solving approach for the purpose of continuous improvement in quality management.

Six Sigma is a data-driven, customer-focused, results-oriented methodology focused on systematically eliminating defects and inefficiencies to improve processes. Six Sigma can be effective in all kinds of organizations, including (but not limited to) production/manufacturing, service, healthcare and transaction-based environments.

Attend this workshop and gain knowledge of the various Six Sigma tools and techniques useful to improve businesses processes in companies of all sizes and types. This course emphasizes practical implementation of Six Sigma tool and techniques throughout an organization, while also preparing participants for the SSGB certification exam (included).

Topics Covered:

This workshop covers all key aspects of the Six Sigma process in detail. Key topic areas include:

  • What Six Sigma is, how it has evolved and key ways it differs from traditional quality methods
  • Identifying and meeting the needs of stakeholders for Six Sigma projects
  • Setting up and managing Six Sigma projects and project teams
  • Key Six Sigma team roles and processes
  • Applying the DMAIC (design, measure, analyze, improve, control) methodology step-by-step
  • Specific strategies, resources, tools and processes applied throughout all stages of Six Sigma projects


MTI's SSGB Workshop features:

  • Live training provided by a certified SSGB instructor
  • *6SigmaStudy printed instructional materials (workbook, exercises, case study, exam questions)
  • Access to online 6SigmaStudy instructional videos and handouts
  • The actual 6SigmaStudy SSGB certification exam, administered in a proctored online environment (outside of class)

Scheduling Options:

Face-to-face or live online webinar sessions are available. In-person sessions can be delivered on-site at any U.S. location or at the MTI training center in Mobile, Alabama. This workshop features 21 hours of instruction. Typical deliver options include:

  • 3-day boot-camp format
  • 7 half-day sessions (3 hours per session)
  • 14 90-minute sessions (ideal for 'lunch & learn' series)


None. There are no specific prerequisites for the workshop or certification exam. This program is appropriate for employees at all levels.

Who Should Attend:

  • Team members
  • Managers/supervisors
  • Project managers
  • HR professionals
  • Business owners
  • Administrators
  • Executive directors/executives
  • Employees at all levels


*6SigmaStudy = global certification body for six sigma certifications.

Learn how to listen to your buyers and help them buy the product they want (or else they wouldn't’ be in the conversation with you)!  Our Stop Talking and Sell More workshop focuses on successful business growth through taking a consultative approach to the sales process. Designed for new and seasoned sellers alike, this program focuses on how to uncover a client’s needs through a conversational approach that puts you on the same side of the table as your buyer. Building trust in the sales process is the key-element in this class. 

Course Outline

Topics covered in this dynamic sales training seminar include:

  • How to build a TRUE trust-based buying/selling relationship
  • Establishing self-belief and belief in your product or company
  • Determining client needs through a “Client Needs Analysis"
  • Communicating with your client using open-ended questioning techniques
  • Building and presenting a solution
  • Developing a winning proposal
  • Effective negotiating strategies
  • Securing the order
  • Executing a plan through all levels of the organization
  • Following through
  • Effective customer service
  • Maintaining a client relationship
  • Becoming a resource rather than a vendor

About the Trainer

This class will be taught by Michelle Crowe Ritter, CEO of e-worc Web and New Media. She is a successful entrepreneur with 20+ years of successful sales and marketing experience in a corporate environment. She has served as a sales manager, marketing director, account manager, research director and key executive with responsibility for management, media relations, advertising, branding, and internal and external communications. Routinely called upon to speak as a guest lecturer, Michelle is recognized as an expert in matters relating to digital media, relationship selling and communication.


Is your company's communication strategy one that will help your organization accomplish its long term strategic business objectives? Do your organization's stakeholders have an accurate perception of where your company is today as well as its vision for the future? To answer "yes" to these questions, it's essential that your company utilizes a systematic and strategic communication strategy with both internal and external audiences.

MTI's Strategic Business Communication seminar is designed for managers, business owners, corporate communication directors, human resources professionals, and others who are involved in business planning, strategy development, and organizational communication. This course is designed to provide attendees with practical tips and suggestions that can be used to create and implement a strategic communications plan that is linked to the accomplishment of business goals and objectives. The role and effective use of communication with an organization, including implications for internal and external publics, are emphasized.

Topics covered include:

  • Defining the link between organizational communication strategy and accomplishing business objectives
  • Defining an organization's vision, mission, and values through effective organizational communication
  • Understanding how and why the language used by leaders defines the tone of an organization's culture
  • Clarifying the flow, structure, and role of communication within organizations
  • Identifying and overcoming barriers to effective organizational communication
  • Laying the groundwork for an effective employee communication strategy
  • Identifying and utilizing formal and informal communication channels
  • Creating an integrated internal and external communication strategy

Who Should Attend

  • Communication professionals
  • PR professionals
  • Team leaders
  • Executives
  • Business owners
  • HR professionals
  • Safety professionals


Are you looking for a proven method to improve your effectiveness as a supervisor? MTI’s Supervisory Success: Managing to Individual Styles workshop is designed to do just that.

This one-day workshop is not just another seminar focused on the functions of management and various theories of effective supervision. Instead, Supervisory Success: Managing to Individual Styles provides participants with a personalized, interactive experience that takes the mystery out of the real-world challenge of effectively managing and motivating people who have very different personalities and needs.

The simple fact is that not everyone responds well to the same management approaches. Managing to different personality styles is a key to supervisory effectiveness, and the path to accomplishing this starts with recognizing your own unique style. As a participant in Supervisory Success: Managing to Individual Styles, you will complete the widely-recognized and validated Everything DiSC Management adaptive assessment prior to the training session. In the workshop, you will receive a personalized analysis of your management style using the Everything DiSC Management framework.

This interactive one-day workshop is a must-attend for every supervisor. Participants will:

  • Develop an in-depth understanding of your own natural management style
  • Discover how you can leverage your own natural tendencies for maximum supervisory effectiveness.
  • Learn how determine other people’s personality styles – an important key to getting the best possible results as a supervisor – using a practical, validated framework that you’ll be able to immediately apply for positive results

Workshop Highlights

  • Adaptive assessment focused on management style - complete online
  • Receive a personalized management style profile
  • Interactive training workbook
  • Professional training focused on maximizing supervisory success

Schedule your Supervisory Success: Managing to Individual Styles workshop today. Register for the next public workshop or contact us to schedule a private session for a group at your company or organization.

This activity has been approved for 6 general recertification credit hours toward GPHR, HRBP, HRMP, PHR, and SPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at

Do you find yourself running out of time to accomplish the things you need to get done? If you often wonder where all of your time has gone, this class can provide you with practical tips and suggestions for managing your time more effectively.

Learning Objectives

Everyone is limited to 24 hours per day, 7 days per week. Managing your time can help you utilize your time more effectively and efficiently.

MTI's Time Management seminar is designed for busy professionals who need a little guidance when it comes to getting their schedules under control and learning how to practice effective time management techniques.

Topics Covered in this half-day seminar include:

  •     Relationship Between Time Management and Organizational Skills
  •     Top Time Management Myths
  •     Basic Facts About Time Management
  •     Identifying and Minimizing Time Wasters
  •     Analyzing Time Usage
  •     Recognizing and Changing Bad Habits
  •     Strategies for Effective Time Management
  •     Top Tips for Time Management

Who Should Attend

  • Employees at every level
  • Managers/supervisors
  • Business owners


On the surface, the Fair Labor Standards Act is a straightforward statute. It requires employers to pay employees at least the minimum wage for all hours worked and pay non-exempt workers at least 1 1/2 times each employee's regular rate for all hours worked beyond 40 in a workweek. Despite its easy appearance, wage and hour audits generally reveal at least one thing the audited employer is doing that does not comply with the law and sometimes the payroll administration mistakes can be costly.

Learning Objectives

MTI's Wage and Hour Law Essentials seminar provides an overview of the Fair Labor Standards Act and a practical exploration of the most common compliance issues. By the end of the seminar, participants will be able to explain the concept of a workweek and how it is used; know what it means to pay at least the minimum wage and why certain deductions are illegal; understand the broad meaning of an "hour worked;" differentiate between a salaried employee and an exempt employee; and avoid other common wage and hour pitfalls.

Who Should Attend

  • Supervisors/managers
  • Business owners
  • HR professionals
  • Payroll professionals

If you're responsible for creating and editing various types of documents for your company, learning how to effectively use Microsoft Word can increase your effectiveness, help you save time, and allow you to create business documents that send the image your organization wishes to convey. MTI's Microsoft Word Essentials course is designed to provide attendees with the skills they need to properly create documents using this powerful word processsing application.

Learning Objectives

File / Organization Basics

  • Creating & Renaming Folders
  • Saving As…
  • Search/Find files
  • Headers and Footers

Page Numbering

MS Office General Shortcut Keys

Using the Ribbon – Thinking Like Microsoft (Categorically)  

Formatting Text

  • Changing Font Face, Size
  • Using Styles
  • Bullets and Numbering
  • Finding and Replacing Text Update practice documents.

Formatting Paragraphs

Formatting Documents

  • Columns
  •  Page Orientation
  • Themeing

Spelling and Grammar Checking

 Working with Images

  •  Inserting ClipArt
  •  Inserting Images
  •  Text Wrapping Around Images Update practice documents.
This course is taught in a hands-on lab, learning by doing. The course is designed for beginners with a few more advanced operations, but most self-taught word users tend to learn new process that make doing the job easier.


Have you done everything you can to make sure that your supervisors and employees are prepared to deal with a workplace violence situation if they are ever faced with one? While no one ever wants to deal with such a problem, it's a fact that such situations are becoming increasingly common in the workplace. If you want to find out what to do to reduce the likelihood of workplace violence as well as how to watch for warning signs and respond in the event of a problem, this class is for you.

Learning Objectives

Workplace violence is a growing problem in the modern business world. No type of business or individual business is immune. Learn the facts about workplace violence in addition to tips for recognizing the signs, how to respond, and what not to do in order to avoid problems from escalating.

MTI's Workplace Violence seminar is designed for managers and other professionals who are concerned with taking proactive steps to maintain a safe working environment.

Topics covered in this half-day seminar include:

  • What is workplace violence?
  • Who is affected by workplace violence?
  • Current statistics regarding workplace violence
  • 4 types of workplace violence
  • Where workplace violence comes from
  • Situations with elevated workplace violence risk
  • Triggers for workplace violence
  • Warning signs of workplace violence
  • Techniques for minimizing workplace violence
  • How to deal with the warning signs of workplace violence
  • Handing crisis situations
  • Sample company workplace violence policy
  • Workplace violence prevention tips

Who Should Attend

  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals
  • Safety