Customer Service

Generational Divide: Understanding Generational Differences in the Workplace

Each generation is unique – just as each person is unique – and people from all age groups have the ability to make significant contributions in the modern workplace. Building a positive, productive workforce starts with valuing all generations as a whole, as well as valuing the individual contributors in your organization – regardless of generation. Perfecting the art cross-generational communication in the workplace has to start with knowledge of what key generational differences are and why, and insight into how each generation – and the individuals within it – adds value.

Everything DiSC Sales

Paired with classroom training, the Everything DiSC Sales assessment is a powerful, validated tool designed to enable sales professionals to leverage the power of behavioral styles for maximum success. Through learning how to "read" the DiSC styles of customers and prospects, sales professionals are able to adapt their sales communication, body language, and closing styles to connect better, ultimately closing more sales and maintaining better long-term customer relationships.

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