Building Effective Customer Connections: Everything DiSC Sales and Customer Service Workshop

Course Description: 

Attend our Everything DiSC® Sales training workshop and get the sales and customer service skills you need to connect better with customers and prospects for powerful results.

MTI's Everything DiSC® Sales & Customer Service: Building Effective Customer Connections workshop is practical classroom training for customer service representatives and salespeople that uses online pre-work, engaging facilitation with contemporary video, and online follow-up to create a personalized learning experience designed to provide the insights and skills necessary to better connect with customers for powerful bottom-line results.

Using a research validated learning model, participants will learn how their own personality styles impact their approach to sales and customer service interactions, as well as discover how to quickly and easily identify - and adapt to - the styles and priorities of the customers and prospects with whom they interact. The result is salespeople and customer service representatives who know how to effectively adapt their own approach to each customers’ unique buying style. This leads to stronger customer relationships, more sales, and increased customer satisfaction and loyalty.

Sales & Customer Service Workshop Objectives

Whether you're looking to learn how to close more sales or are focused on boosting customer satisfaction and loyalty, this program will provide you with a practical approach that salespeople and customer service representatives can easily apply to get real results. This highly individualized workshop focuses on three vital areas:

  • Understanding Your DiSC Sales Style
  • Recognizing and Understanding Customer Buying Styles
  • Adapting Your Sales Style to Your Customer’s Buying Style

Workshop Highlights: Building Effective Customer Connections

  • Everything DiSC Sales assessment for each participant - Completed online prior to workshop
  • 25-page personalized sales style profile that includes customer interaction maps
  • Interactive training workbook
  • Printed customer interaction guides
  • Professional training focused on sales best practices based on behavioral styles

This workshop will give you a new outlook on your approach to sales and provide you with a personalized roadmap to build more effective customer relationship and close more sales

Lasting Resource for Sales Success

This workshop is not just a one-and-done training experience. Attendees receive access to the MyEverythingDiSC® website, which extends DiSC® learning beyond the classroom and into the hands of learners. This mobile-friendly, interactive learning portal gives learners unlimited access to on-demand insights about DiSC and strategies for applying DiSC to real world customer scenarios. Simply answer a few questions about any customer and receive customized insights regarding buying behavior and how to increase your odds of earning their business.

MTI Facilitation or Internal Delivery

Everything DiSC Sales is the most in-depth and easily customizable DiSC-based sales-training solution available. The program's sales-specific, personalized content creates an in-depth learning experience. MTI's expert trainers can facilitate the program for you, or out team can work with you to get you ready to facilitate the program internally. Modular design and online tailoring features allows for the design of customized program that’s right for your organization and its sales team.

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