Effective Listening Skills for Managers & HR Professionals

Course Description: 

Listening is the most frequent form of on-the-job communication for managers, supervisors and other professionals, yet it’s the interpersonal skill that we tend to spend the least time trying to develop. The good news is that effective listening is a communication skill that can be improved with training and practice.

How to Improve Effective Listening Skills

To be an effective professional in today’s business environment, it’s critical to develop the essential listening skills that will enable you to manage your employees successfully, boost productivity and establish yourself as an effective leader in your organization. Listening is an important aspect of business communication, and effective listening skills are critical for success in any management or HR job, as well as for any professionals who want to be viewed as effective team members or leaders in the workplace. Managers typically spend more time listening than any other workplace behavior, and the same is true for HR professionals.

Why are listening skills so important for managers and HR practitioners? Simply put, because employees want, expect and need to be heard. Regardless of how well you perform the other aspects of your supervisory or HR position, employees aren’t likely to see you as effective if they don't believe that you really listen to their concerns and needs. Whether you are already in a managerial, HR or other leadership role or if you aspire to be in one someday, learning how to listen effectively is an important key to your success.

Learning Objectives

If you ask employees what they want, need and expect from their leaders, “listening to me” is inevitably at the top of their wish-lists. Attend this informative session and get the skills managers and other leaders need to develop effective and active listening skills for the workplace.

Topics covered include:

  • Listening ability as a learned skill
  • Costs of poor managerial listening skills
  • Causes of ineffective supervisory listening
  • How to use active listening as a management strategy
  • 5 key steps in effective listening - what they are and how to implement
  • 5 effective helping listening responses
  • 10 guidelines for effective supervisory listening

Who Should Attend

  • Supervisors
  • Managers
  • Team leaders
  • Team members
  • Employees
  • Business owners
  • HR professionals
  • Sales and marketing professionals
  • Administrative professionals
  • Professionals preparing for a move to management/leadership

Course Length

This course is available as a half-day workshop, or as a 60 - 90 minute webinar or lunch-and-learn. See our public webinar schedule or contact us to schedule a session at any U.S. location.