All Seminars Listing

This is a complete list and descriptions of MTI’s seminars which are scheduled throughout the year for public training. Our training is categorized into major areas: Customer Service, Computer Training, Communications & Writing, Management & HR, and Food Protection. Each of these courses can also be modified for private training. If you have questions about a specific course or when it will be scheduled please contact us.

 

Is the success of your business dependent partially – or largely – dependent on telephone communication? If so, it’s impossible to underestimate the importance of making sure that every member of your team has – and uses -- outstanding telephone customer service skills.

Providing effective telephone customer service isn’t something that can be reduced to a certain way of answering the phone or following a customer communication script. It requires an understanding of what customer service really is, a commitment to continual improvement of interpersonal communication skills and a customer-focused mindset.

Course Objectives

Properly used, the telephone can be a valuable customer service tool that is convenient, economical and efficient. Participate in MTI’s Effective Telephone Customer Service audio conference and find out how to make the most of this important form of customer communication.  

This course provides training on the key components of effective telephone customer service.

Topics covered include:

  • Projecting a professional image via telephone
  • 7 essentials of effective telephone customer service
  • Language choice don’ts: words to avoid
  • Word usage do’s: customer focused language
  • Beyond the words: keys to effective nonverbal communications
  • Tips for improving your telephone voice
  • Customer-focused listening skills
  • Additional helpful tips for providing effective telephone customer service

Who Should Attend

  • Team members
  • Employees
  • Supervisors
  • Managers
  • Team leaders
  • Business owners
  • HR professionals

If you're responsible for tracking and managing data for your company, learning how to effectively use Microsoft Access can increase your effectiveness, help you save time, and protect important contact information and records. MTI's Microsoft Access course is designed to provide attendees with the skills they need to properly create and utilize Access databases. Note: Participants must have strong computer skills and a solid background working with Excel to enroll in this class.

Learning Objectives

This course is designed to provide skilled computer users with the training they need to plan and set up a Microsoft Access database, including working with tables, queries, forms, and reports. This two day, hands-on seminar is taught in a computer lab. Participants will receive practical, hands-on training on an individual PC.

Topics Covered Include:

  • Creating a Database
  • Organizing Data
  • Entering Data
  • Modifying a Table
  • Relationships Among Tables
  • Queries
  • Filtering Data
  • Forms
  • Reports
  • Importing and Exporting Data
  • Linking from Excel
  • Linking to other Access databases or SQL Server tables

Today, successful HR practitioners must be agile, acting strategically and quickly to deliver results while also empowering others to do the same. Attend this informative program and learn how to develop an agile mindset and apply the agile framework to HR strategies.

Participate in MTI’s Agile HR How-To: Developing an Agile HR Strategy program and discover what agility means (and why it's important) for the practice of human resource management. In this informative training session, you'll discover the keys to developing an agile mindset and learn how HR leaders can develop and apply agile strategies appropriate for modern organizations.

Key Topics:

Key topics covered Include:

  • Overview of what agile is and how/why it is relevant to HR
  • Key differences between traditional HR strategy development and developing agile HR strategies
  • Knowledge base necessary to begin applying the agile approach to developing and implementing HR strategies
  • Practical tips and suggestions for applying agile to the practice of HR
  • How to develop a habit of agile thinking
  • Qualities necessary to become an agile HR leader

Who Should Attend

  • HR leaders
  • Other HR professionals
  • Organizational Development (OD) professionals
  • Organizational Excellence professionals
  • Learning & development professionals
  • Executives
  • Business owners

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

 

This two day seminar is designed to familiarize students with basic to somewhat advanced select statements (queries) using Microsoft SQL Server. Four sample databases (and stored procedures that  reference them) are provided for discussion and practice.  Unlike many sample databases available, each sample  database has enough complexity to provide useful practice, but is not too complex to be understood by a beginner.

SQL Server Benefits

SQL Server is MUCH MUCH more powerful than either Microsoft Query or Microsoft Access. SQL Server allows for much more  complex manipulations, and the queries are easier to write. SQL can perform very complex manipulations on numerical, datetime, and text data "in bulk". You write the formula  one time, and SQL does the manipulation/calculation for all  selected records.

  • If you use Microsoft Query to pull and manipulate data from MS Excel, you know it is quite limited.
  • If you use MS Access for reporting, you probably have many subqueries that must be joined into a main query (such as qryMonthly_FinalResults, qryMonthly_sub1, qryMonthly_sub2, qryMonthly_sub3, qryMonthly_sub4, qryMonthly_sub5, etc.) SQL Server can consolidate these subqueries into just one stored procedure (query) using either Unions or Correlated  Subqueries. 
  • Union queries are much easier to create in SQL than in  Access. Joins are easier to understand. Table variables (tables created in memory) can be made then updated to manipulate data into very complex information easily.
  • SQL Server's "Case" statement replaces nested If statements, and are incredibly simpler to write.
  • Stored Procedures with input parameters allow the reuse  of a single query for multiple sets of criteria (where salesDate Between @startDate and @endDate), so you can execute the stored procedure at any time with different dates.

Topics include:

  • Creating Tables
  • Primary Keys and Unique Indexes
  • Table Relationships
  • Select Statements
  • Joins - Inner, Left, Right
  • Casting
  • Converting Dates
  • Datepart()
  • Datename()
  • Aliasing
  • Left and Right functions
  • Concatenation
  • And/Or
  • Case statements
  • Parameters
  • Wildcards
  • Stored Procedures
  • Variables
  • Aggregates (SUM, COUNT, MIN, MAX) and Group By
  • Correlated Subqueries
  • IF statements
  • GOTO and RETURN
  • UNION
  • Exists / Not Exists

As time permits, the following topics might be covered:

  • Insert Statements
  • Table Variables
  • Update Statements
  • While Loops

Note: The use of Microsoft Access for linking to SQL Server and linking from Excel will be covered. Making MS Access reports is not covered; regsister for our Microsoft Access user level course to learn that skill. Using SSIS (SQL Server Integration Service) for importing in bulk directly from Excel will also be covered.

Pre-requisite Knowledge

Prospective students should be familiar with the following topics in MS Excel: Data Types (formats), Naming Rules, Data Validation, Naming Cell Ranges

Machine Requirements:

This class is taught in a computer lab with desktop computers. If you want to use your laptop instead of our machines, the following requirements apply:

  • The "Pro" version of your Microsoft operating system. The "Home" version of any OS will not run SQL Server. You will need at least XP Pro.
  • SQL Server 2005 or greater (SQL Server 2005 Express is fine). Both SQL Server 2005 Express and SQL Server 2005 Mangement Studio Express, and directions for installation are available for download on MTI's FTP server. Once you are registered for the course, you will get a username and password.
  • The installation disc for your operating system will be  required to add some features.
  • To add features and programs, you must be an  administrator on the laptop.

Could your business writing skills stand a little polishing? Want to make sure the messages that you create send the right message about your level of professionalism? MTI's Business Writing Essentials course is just what you need!

It's a fact that written communication skills are becoming increasingly important in the workplace.  Learn the secrets of planning and organizing business messages and correspondence.

Learning Objectives

Business Writing Basics is designed for professionals who need to effectively utilize written communication in the workplace. It's a fact that career success is largely tied to communication skills. Those who want to succeed or advance in their careers must be able to demonstrate sound writing skills at all times, whether creating reports, letters, e-mails, or any other type of written message.

Topics Covered in this half-day seminar include:

  • Written communication in the workplace
  • Effective correspondence
  • Language Usage
  • Sentence Structure
  • Guidelines for Effective Sentences
  • Planning messages
  • Effective messages

Who Should Attend

  • Team members
  • Employees
  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals


 

MTI's half-day Career Transitions seminar is designed for individuals who are seeking new career opportunities. It can be provided as part of an outplacement or career development training program.

Learning Objectives

The class emphasizes skills that job seekers need in order to identify employment opportunities and successfully market themselves to prospective employers.

Topics covered include:

  • Job search skills
  • What to expect when working with an employment agency
  • Effective resume writing tips
  • Successful job applications
  • Interviewing do's and don'ts
  • Handling tough interview questions

Who Should Attend

  • Job seekers
  • Promotion seekers
CEU's Approvals:

Are you looking for a way to boost employee engagement in your workplace? It is one thing to know that your organization will benefit if employees are more engaged, but another matter entirely to create a culture where employee engagement is the norm. Attend MTI's Components of Engagement: How to Cultivate a Culture of Employee Engagement training session and find out more about what the elusive concept of employee engagement really is, and how to achieve it in your organization.

You'll learn about the factors that impact employee engagement, develop an understanding of the role leadership plays in cultivating a culture where engagement is possible and get practical tips and suggestions for steps you can take to boost employee engagement within your team or department, or across your organization.

Key Topics

Key topics covered include:

  • Setting the stage for employee engagement in your organization
  • Understanding leadership’s responsibility (and HR's!) for employee engagement
  • 10 key factors that impact employee engagement
  • Becoming a leader for engagement
  • What employees really need from their leaders in order to become engaged

Who Should Attend

  • HR leaders
  • Other HR professionals
  • Managers & Supervisors
  • Organizational Development (OD) professionals
  • Organizational Excellence professionals
  • Learning & Development professionals
  • Executives
  • Project Managers
  • Business Owners

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

Related Training

  • If you are read commit to becoming a 'leader for engagement,' our Leadership Insights Workshop may be right for you. It includes the Everything DiSC Work of Leaders assessment and emphasizes practical solutions specific to your natural leadership style and best practices for effective leadership.
  • If your organization's leaders could benefit from seeing how their employees and peers really view them, consider implementing Everything DiSC 363 for Leaders.  This powerful 360-degree assessment provides leaders with a personalized, actionable plan to meaningfully improve leadership effectiveness.

LinkedIn is a powerful resource for recruiting, and there are many ways you can leverage this popular business-oriented social networking site to support your staffing and recruiting efforts. Whether or not you are using LinkedIn's fee-based recruitment solutions, there are a number of no-cost strategies that you should also implement in order to make the most of this powerful professionally-focused social networking site for recruitment purposes. Attend MTI's informative session for practical strategies and techniques you can implement immediately.

Key Topics

The webinar provides many simple – and free – ways to leverage LinkedIn effectively as a key part of your company's talent acquisition plan.

  •     How to strategically build your LinkedIn network connections in support of your recruitment efforts
  •     Ways to engage with your connections and the larger LinkedIn community
  •     How to establish credibility for yourself as a recruiter, industry expert and overall valuable connection
  •     Creative, zero-cost best practice solutions for utilizing your LinkedIn profile and company page to support recruiting efforts
  •     How to leverage your company’s LinkedIn page for recruiting
  •     Expanding your company’s LinkedIn footprint by leveraging leadership and employee support and engagement
  •     How to utilize LinkedIn Groups as means of supporting your recruitment efforts

Who Should Attend

  • HR professionals
  • Talent Acquisition professionals
  • Talent Management professionals
  • Staffing agency professionals
  • Recruiters
  • Managers & Supervisors involved in recruiting
  • Business owners

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

Is this you? “I work for weeks on a grant, researching, working with the foundation, getting my facts together, but when I sit down to the computer to write the grant, I’m terrified. Just typing the first word terrifies me.” Or this? “I sit down to write and I don’t know how to get started…just getting started is a major problem for me.”

Learning Objectives

Creative Writing teacher, professional grant writer, and published mystery/romance writer, Bob Zeanah, will teach you how to be more comfortable writing and how to be more creative with your approach to grant writing. Your grant applications will stand out as exciting and passionate.

Who Should Attend

  • Grant writers
  • Nonprofit executives
  • Development professionals
  • Volunteers
  • Professional writers
  • Communication professionals

It’s important to realize that people who are employed by the same company may not necessarily see themselves as a team, and that they may not engage in teamwork even if they accomplish work together. Working together is not the same thing as teamwork.

MTI's Cultivating a Culture of Teamwork seminar covers practical tips and techniques for cultivating a culture of teamwork within organizations. 

 

Topics covered include:

  • The functions and purposes of work teams
  • Stages of team development
  • Devolpment of cohesiveness
  • Managing team conflict, and more.

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Team members
  • Employees
  • Business owners
  • HR professionals

 

Seminar Fee: $60.00
Half-Day

Are you tired of struggling to have your ideas heard and taken seriously in your company? Do you want to learn how to be more influential in your professional life? Do you want to play a key role in organizational decision-making, changes and strategic planning? If you’re ready to take your career to the next level, it’s important to learn how to develop your influence skills.

That’s exactly what you’ll learn how to do in MTI’s Cltivating Influence: How to Build Your Credibility, Establish Strategic Relationships & Influence Organizational Decision Making workshop. In order to become influential, you first have to understand the factors that lead to being viewed as a person with influence and commit to cultivating traits and skills within yourself that will position you as an influential professional who can have strategic impact.

Cultivating influence is essential to a being viewed as an effective leader – formal or informal – and is an important key to getting opportunities to have a strategic impact within your organization. Influence begins with establishing credibility and building effective relationships. People who are able to influence others – even without formal authority – are in a unique position to distinguish themselves as strategic-minded professionals, and they can have a real impact on organizational decision making.

Key Topics

Attend this informative program and learn:

  • Why it’s critical to develop the ability to influence others
  • Key differences between influence and authority – and how influence can be more impactful
  • What influence is based on/where it comes from
  • Key characteristics of influential people
  • Developing the mindset required to become influential
  • How to develop the credibility necessary to be viewed as an influencer
  • How to establish the strategic stakeholder relationships required to develop the ability to influence individuals and organizational decision-making
  • Key communication skills and strategies to establish yourself as an influential individual
  • How to build a consensus and why this is necessary for influence  
  • How and when to use bargaining and negotiation skills
  • Key considerations for overcoming change resistance
  • Ways to reinforce success by taking results to the bottom line/demonstrating ROI and organizational impact
  • Specific behaviors (to avoid) that hinder your ability to be viewed as an influential member of the organization   
  • Leveraging your influence to  have a positive impact on organizational decision making, strategic planning and organizational change

Who Should Attend

  • HR leaders
  • Other HR professionals
  • Managers
  • Supervisors
  • Team Leaders
  • Those who aspire to be leaders
  • Career-focused professionals at all levels
  • Organizational Development (OD) professionals
  • Organizational Excellence professionals
  • Executives
  • Project Managers
  • Business owners

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

Related Training

If you are committed to growing as a strategic leader (regardless of your current position or level), our Leadership Insights Workshop may be right for you. It includes the Everything DiSC Work of Leaders assessment and emphasizes practical solutions specific to your natural leadership style and best practices for effective leadership.

Customer service is a major component of virtually every job, and providing exceptional customer service is essential for individual and organizational success. MTI's Customer Service Essentials seminar is designed to help you learn to communicate in a manner that will help you cultivate loyal customer relationships and build your referral business. Want to build solid relationships with customers?

The key to cultivating customer loyalty lies with mastering the art of providing exceptional customer service. By learning to communicate effectively with customers, you increase the likelihood that your customers will come back to your organization time and time again, as well as that they'll refer other people to you.

Learning Objectives

Customer service is a major component of virtually every job, and providing exceptional customer service is essential for individual and organizational success. Customer Service Essentials is designed to help you learn to communicate in a manner that will help you and your organization cultivate long term customer relationships. Everyone in an organization touches customers in some way. This half-day seminar offers practical training designed to help individuals in all types of positions effectively communicate with customers. Learn to recognize and properly handle common customer service challenges such as dealing with difficult or irate customers and how to communicate positively with customers. You’ll also learn the truth about common customer service myths, gain insight into the expectations and needs of today’s consumers, and leave with practical tips for providing exceptional customer service.

Topics Covered Include:

  • Benefits of Exceptional Customer Service
  • Common Customer Service Myths – and the truth
  • Customer Expectations
  • Customer Satisfaction vs. Customer Loyalty
  • Tips for Providing Exceptional Customer Service
  • Preventing Customer Dissatisfaction
  • Reasons for Preventing Customer Dissatisfaction
  • Importance of Dealing with Customer Dissatisfaction
  • Benefits of Customer Complaints
  • Recognizing Problems
  • Proactive Problem Solving
  • Communication for Problem Resolution
  • Customer Emotions
  • Language Choice
  • Dealing with Angry Customers
  • Additional important customer service skills

Who Should Attend

  • Customer service representatives
  • Employees/team members in any job
  • Sales professionals
  • Supervisors/managers

 

 Need to brush up your customer service problem solving skills? Customer service is a major component of virtually every job. Everyone in an organization plays a role in customer service, so it's important to know how to prevent problems in a proactive manner as well as how to handle them once they arise.

Learning Objectives

MTI's Customer Service Problem Solving seminar is designed for professionals who want to learn how to improve their communication skills so they can prevent many customer problems from arising, as well as to master the art of effectively dealing with problems once they do occur.

Learn to utilize customer focused communication and to recognize and properly handle common customer service challenges such as dealing with difficult or irate customers, communicating positively with customers, and more.

Topics covered in this half-day seminar include:

  • Understanding customer expectations
  • Where does customer dissatisfaction come from?
  • Practical strategies for preventing customer dissatisfaction
  • Effective problem resolution strategies
  • Understanding the benefits of customer complaints
  • Tips for recognizing customer problems
  • Key communication skills for problem resolution
  • Understanding why customers sometimes get angry
  • Strategies to deal effectively with angry customers
  • Language choice tips: trigger phrases versus calming words

Who Should Attend

  •  Team members
  • Employees
  • Supervisors
  • Managers
  • Team leaders
  • Business owners
  • HR professionals

 

CEU's Approvals:

When you work with the public, you will work with people from all kinds of backgrounds and with all kinds of temperaments, some of whom will sometimes (or all of the time) be difficult. Providing effective customer service doesn't necessarily mean giving in to all customer requests - particularly when they are unreasonable. But it does require taking steps to ensure customer needs are met. MTI's half-day seminar is designed to provide practical considerations and steps you can follow in order to deal with difficult customer situations as effectively as possible.

Learning Objectives

Topics covered include:

  • Maintaining control in difficult customer situations
  • Recognizing customer anger
  • Tips for avoiding taking customer negativity personally
  • Maintaining an appropriate demeanor
  • Setting boundaries
  • Keeping expectations realistic
  • Tips for showing empathy
  • Effective listening skills
  • Key response skills
  • Structuring messages for problem solving
  • Getting higher level personnel involved
  • Moving past difficult customer encounters

Who Should Attend

  • Customer service representatives
  • Sales professionals
  • Employees who interact with customers
  • Managers/supervisors who oversee employees that interact with customers

Cultivating a work environment characterized by cultural competence is critical for success in the modern business environment. Today’s workforce is more diverse now than it has ever been in the past, and is likely to continue to become more and more diverse in the future. Organizations and individual professionals are well-served by striving to create inclusive work environments where diversity is truly welcomed and people are valued because of their unique contributions and individual differences – not in spite of them. Cultural competence is the key.

Attend this informative program and learn about key dimensions of diversity that impact the workplace and discover what it truly means to foster an inclusive workplace through emphasizing and developing cultural competence. Key statistics, challenges and barriers to cultural competence will be covered, along with a practical framework you can use to become more culturally competent on both an individual and an organizational level.

Key Topics

Key topics covered include:

  • Prevalence and potential impact of diversity in the modern workplace.
  • What diversity and inclusion really are
  • Overview of key dimensions of diversity
  • Areas where points of diversity overlap with points of law (i.e., protected characteristics)
  • How cultural competence extends beyond legal obligations
  • Common barriers to inclusiveness and cultural competence in the workplace
  • Keys for developing cultural competence
  • Factors that define inclusive organizations
  • Communicating and developing work habits for diversity and inclusion
  • Problems that can result from a failure to emphasize diversity and inclusion

Who Should Attend

  • HR professionals
  • Employee relations professionals
  • Risk management professionals
  • Compliance professionals
  • Diversity & inclusion professionals
  • Organizational development professionals
  • Communication professionals
  • Managers & Supervisors
  • Executives
  • Employees at all levels
  • Business owners
  • Employees at all levels

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

Looking for practical tips and suggestions that can help you become a more competent communicator in the modern workplace? MTI's Effective Communication Essentials seminar is exactly what you need! Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Attend Effective Communication Essentials and learn techniques that can help you become a more competent communicator.

Learning Objectives

This half-day seminar will help you develop a better understanding of the processes and functions of communication. Covered topics include: 

  • The Communication Process 
  • Role of Communication in the Workplace
  • Interpersonal Perception and Response
  • Communication Context
  • Verbal and Nonverbal Communication
  • Effective Language Selection and Usage

Who Should Attend

  • Employees in any job
  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals

 

It's a fact that conflict is inevitable in the workplace. Conflict in and of itself is neither good nor bad. What matters is how conflict is handled. Effective leaders must be adept at managing conflict.

Conflict is a natural part of every job and every relationship of significance. Effective leaders must be adept at managing conflict.

Learning Objectives

MTI's Conflict Management seminar emphasizes different strategies for effective conflict management, and is designed to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace. Conflict Management emphasizes different strategies for effective conflict management, and is designed to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace.

Topics covered in this half-day seminar include:

  • How conflict can be both constructive and destructive
  • 5 approaches for managing conflict
  • Benefits and costs of each conflict management technique
  • Situations in which each approach is appropriate
  • Choosing the best approach to conflict management
  • Handling conflict assertively
  • Guidelines for delivering messages

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Team members
  • Employees
  • Business owners
  • HR professionals
  • Professionals preparing for a move to management

Listening is the most frequent form of on-the-job communication for managers, supervisors and other professionals, yet it’s the interpersonal skill that we tend to spend the least time trying to develop. However, if you ask employees what they want, need and expect from their managers, peers and customers, “listening to me” is inevitably at the top of their wish-lists.

To be an effective professional in today’s business environment, it’s critical to develop the essential listening skills that will enable you to manage your employees successfully, boost productivity and establish yourself as an effective leader in your organization.

Learning Objective

Attend MTI's Effective Listening Skills: Critical Techniques for Professional Success seminar and learn what you need to know to develop this important business communication skill.

Topics covered include:

  • Listening ability as a learned skill
  • Costs of poor managerial listening skills
  • Causes of ineffective supervisory listening
  • How to use active listening as a management strategy
  • 5 key steps in effective listening - what they are and how to implement
  • 5 effective helping listening responses
  • 10 guidelines for effective supervisory listening

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Team members
  • Employees
  • Business owners
  • HR professionals
  • Sales and marketing professionals
  • Customer service professionals
  • Administrative professionals
  • Production professionals
  • Professionals preparing for a move to management

Conducting employee performance appraisals is an essential component of every manager's job. Effective Performance Appraisals is designed to help managers master the art of providing employees with both formal and informal performance feedback. 

Need help mastering the skill of conducting effective employee appraisals? Every manager is responsible for providing feedback to employees, both formally and informally. Managers often struggle with this important part of their jobs, primarily because they don't have the skills they need to adequately evaluate employee performance and provide feedback and suggestions for improvement.

Learning Objectives

Effective Performance Appraisals emphasizes what managers and supervisors need to know about employee performance appraisals. This half day seminar covers the role and importance of providing employees with ongoing feedback and evaluations. Attendees will learn practical tips for conducting effective employee performance appraisals in their organizations.

Topics covered include:

  • What performance appraisals are
  • Importance of performance appraisals
  • Common problems with performance appraisals
  • How to conduct performance appraisals
  • Benefits of effective performance appraisals
  • Additional information

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Business owners
  • HR professionals
  • Professionals preparing for a move to management

Providing feedback to employees – positive and negative – is a vital part of every management job. Being able to give effective feedback to employees is is a skill that every manager and HR professional needs to master. It’s essential for mangers to let employees know when they’re doing a good job and to let them know when improvement is needed. Attend this informative program and get practical tips and suggestions that you can immediately apply.

Topics Covered

Attend MTI’s Employee Feedback That Works seminar and learn:

  • Step-by-step guide to effective performance feedback
  • Common problems with employee feedback
  • Practical tips for giving effective employee feedback
  • How to give feedback that makes a difference
  • Common mistakes that supervisors make when giving feedback and how to avoid making them.

Who Should Attend

  • Managers, supervisors and team leaders
  • HR professionals
  • Business owners
  • Project Managers

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

Pages