Seminars Approved for CEU's

Course Approved for Continueing Education Credit

Knowing how to get results in the business world is key for professional success. This is true for professionals in every occupation at every career level. Bosses aren’t the only ones who need to know how to get results! Anyone who wants to be viewed as an effective professional with the ability to influence others needs to know how to get results without needing to force compliance.
 
The ability to get results – whether or not you are in a position with formal authority – is directly related to whether or not you can accomplish objectives or are viewed as an influencer in your organization. Being able to influence others without relying on formal authority can directly impact your career success – both immediately and for the long term. That's exactly what you'll learn how to do in MTI's informative Getting Results Without Being the Boss program.

Key Topics

Whether you are a supervisor or manager who wants to be able to get results without having to rely on your formal position power or if you are a professional who needs to influence and get results from others over whom you have no true authority, the skills you learn in this program can have a positive impact on your ability to get results and become a more effective and influential professional. Key topics covered include:

  • Why professionals at all career levels need to know how to get results without being the boss
  • Important keys to cultivating the influence necessary to be able to get results without being the boss
  • How to establish the credibility and trust required to get results without having (or relying on) formal authority
  • Key steps to laying the groundwork for getting results through strategic networking,  relationship building and establishing a coalition of support
  • How to build key communication skills and cultivate interpersonal influence to develop the ability to get results without having to rely on formal authority
  • Ways to leverage negotiation, bargaining and consensus-building to get results without having to be the boss

Who Should Attend

  • Professionals at all levels
  • Administrative & Executive assistants
  • Customer service representatives
  • Office workers
  • Team Leaders
  • Project Managers
  • Managers & Supervisors
  • Superintendents
  • HR professionals
  • Organizational Development (OD) professionals
  • Organizational Excellence professionals
  • Business owners
  • Nonprofit executives

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

Related Training

If you are committed to growing as a leader, whether or not you are in a formal leadership role, our Leadership Insights Workshop may be right for you. It includes the Everything DiSC Work of Leaders assessment and emphasizes practical solutions specific to your natural leadership style and best practices for effective leadership.

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Need to learn how to create and deliver effective employee or customer training solutions?

Whether your job involves conducting employee orientation sessions, leading client or employee training classes, or simply providing employees and peers with the instructions they need to do their jobs, it's a fact that you need to know the basics of how adults learn and how to create instruction that results in the application of transferable skills in the workplace.

Learning Objectives:

MTI's High Impact Training seminar focuses on practical training for managers, HR practitioners, and other professionals who are involved in providing training to their employees and co-workers.This course emphasizes developing and delivering training for adult learners in a corporate setting.

Topics covered include:

  • Understanding how adults learn
  • Tips for reaching adult learners
  • Enhancing adult learner motivation
  • Techniques for providing high impact training
  • Creating effective learning objectives
  • Practical suggestions for dynamic presentation delivery

Who Should Attend

  • Trainers
  • Supervisors
  • Managers
  • Team leaders
  • Business owners
  • HR professionals
  • Safety professionals
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Having strong team provides today’s organizations with a competitive advantage, and HR professionals are uniquely positioned to play a very active role in cultivating an organizational culture where teamwork is not only possible, but can thrive. Developing an organizational culture designed to empower teams at all levels to become cohesive, functional and effective (all factors that impact bottom line success!) requires strategic thinking, planning and implementation from HR professionals. Attend this informative session and discover best practices and practical strategies for the many ways HR can impact team development throughout every aspect of the organization.

Key Topics:

Key topics covered Include how to:
•    Serve as an effective an internal team development consultant to leaders, managers and employees across the organization
•    Implement a strategic approach to staffing, succession planning and career development designed to maximize both team development and organizational performance
•    Structure the onboarding process to maximize team effectiveness
•    Ensure managers truly understand and are held accountable for their role in cultivating a culture of teamwork
•    Diagnose/identify true team challenges to develop substantive, lasting change (rather than one-size-fits all team building efforts) consistent with business strategy
•    Incorporate learning and development opportunities specific to team development into the organization’s talent development strategy
•    Ensure all team building efforts are tied to and support business strategy as well as serve the interests of stakeholders
•    Reinforce to organizational leaders how strong teams and organization wide team building efforts contribute to overall business strategy and bottom line success

From strategic planning through ongoing interventions and activities, HR plays a very direct, active and strategic role in the team building process. By implementing the best practices and practical strategies covered in this session, you’ll be on your way to expanding HR’s strategic impact on your organization and contributing to building a better workplace through stronger teams in a very real way.

Who Should Attend

  • HR leaders
  • Other HR professionals
  • Managers & Supervisors
  • Organizational Development (OD) professionals
  • Organizational Excellence professionals
  • Learning & Development professionals
  • Executives
  • Project Managers
  • Business Owners

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

Related Training

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Have you done an internal customer service check-up at your organization lately? Do your company's managers and employees treat each other the way you know that paying customers should be treated? If you want to find out how to create a culture of customer service throughout your organization, this class is for you!

Learning Objectives

It's a fact that customer service success starts from the inside. MTI's Internal Customer Service class is designed for managers, business owners, and other professionals who want to cultivate a true service culture in their organizations. A company must exhibit exceptional internal customer service in order to truly provide exceptional service to their external customers.  Learn how developing a customer service orientation within your organization can give you a competitive edge in today’s service-oriented market. 

Topics Covered in this half-day seminar include:

  • Who are your customers?
  • Understanding the importance of internal customers
  • Relationship between internal and external customer service
  • Internal customer service checkup
  • Benefits of internal customer service
  • Effective communication for internal customer service
  • How to improve internal customer service
  • How to be a good internal customer?
  • How to provide exceptional internal service?
  • Tips for strengthening internal customer service
  • Conduct an internal customer service checkup

Who Should Attend

  • Employees in any department
  • Managers/supervisors/team members
  • Small business owners
  • Customer service professionals
  • HR professionals
  • Public relations professionals

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

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For both practical and legal reasons, internal investigations are increasingly becoming an important part of business culture. Managers must be aware of the legal importance of internal investigations as well as the best practices for conducting those investigations.

Properly conducted internal investigations can facilitate prompt conflict resolution and potentially reduce the likelihood of litigation. Properly conducted internal investigations can also provide important evidence in the event litigation does arise. In contrast, poorly conducted internal investigations can create bad evidence.  

MTI's Internal Investigations Essentials seminar provides an overview of the primary employment laws that are likely to come into play when the need for an internal investigation arises, and is designed to provide attendees with practical suggestions for planning and conducting internal investigations in the workplace.

Topics covered in this seminar include: 

  • Overview of federal and state employment laws
  • The role the internal investigation, notes and reports in employment litigation
  • Planning and conducting internal investigations
  • The complaint intake process
  • Determining who should conduct the investigation
  • Creating an investigation action plan
  • Formulating interview questions and conducting interviews
  • Confidentiality
  • Implementing remedial measures during the investigation process
  • Role of legal counsel
  • I've conducted the interviews, now what?
  • Analyzing the evidence and developing response
  • Preparing internal investigation reports
  • Providing feedback to the complaining party
  • Avoiding claims of retaliation

Who Should Attend

  • Business owners
  • HR professionals
  • Safety professionals
  • Ethics officers
  • Compliance officers
  • Others who may be involved in workplace investigations

Delivery Options

This session can be delivered as a half-day lecture-based session or extended to a one- or two-day session with additional detail and interactive activities.

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Whether you are new to the hiring process or if you’re a seasoned manager, HR practitioner, or talent acquisition professional, you’re sure to find the powerful tips and techniques you’ll learn from Interviewing Strategies: Essential Skills for Hiring Managers to be helpful, effective, and different from what you’ve heard in other interviewing skills training.

Hiring Manager Interviewing Training

Going beyond the basics of what not to ask interviewees, Interviewing Strategies: Essential Skills for Hiring Managers focuses on what you really need to know to conduct revealing and effective interviews to help identify candidates who not only have the skills you need, but who are also the best fit for your company and your specific staffing goals. Examples of what you’ll learn in this informative session include:

  • Getting a clear picture of your interviewing goals
  • Effective interview preparation
  • 8 key interviewing skills
  • How to choose appropriate questions and questioning techniques based on goals and criteria
  • Questioning approaches to avoid on order to ensure your chances of getting accurate interviewee insights
  • Questions interviewees are likely to ask so you can be prepared to respond
  • Interviewer bias errors to avoid
  • Interpreting what interviewees tell you through verbal and nonverbal communication
  • Considerations for comparing applicants
  • Additional tips and techniques to utilize for effective interviewing
  • Decision making/selection criteria

Who Should Attend

  • Managers
  • Supervisors
  • Recruiters
  • HR professionals
  • Talent acquisition professionals
  • Anyone involved in screening or hiring
  • Small business owners

Course Length

This course is available as a half-day workshop, or as a 60 - 90 minute webinar or lunch-and-learn. See our public webinar schedule or contact us to schedule a session at any U.S. location.

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Whether you are new to the hiring process or if you’re a seasoned manager or HR practitioner, you’re sure to find the powerful tips and techniques you’ll learn from MTI's Interviewing Success Strategies: Essential Skills for Hiring Managers to be helpful, effective, and different from what you’ve heard in other interviewing skills training. Going beyond the basics of what not to ask interviewees, this program focuses on what you really need to know to conduct revealing interviews to help identify candidates who not only have the skills you need, but who are also the best fit for your specific staffing goals and your company's culture.

Key Topics

Key topics covered include:

  • Getting a clear picture of your interviewing goals
  • How to effectively prepare for an interview
  • Key interviewing skills
  • How to choose appropriate questions and questioning techniques based on goals and criteria
  • Questioning approaches to avoid on order to ensure your chances of getting accurate interviewee insights
  • Questions interviewees are likely to ask so you can be prepared to respond
  • Interviewer bias errors to avoid
  • Key listening skills for interviewers to utilize
  • Interpreting what interviewees tell you through verbal and nonverbal communication
  • Considerations to use when comparing applicants
  • Additional tips and techniques to utilize for effective interviewing
  • Decision making/selection criteria

Who Should Attend

  • HR professionals
  • Talent Acquisition professionals
  • Talent Management professionals
  • Staffing agency professionals
  • Recruiters
  • Managers & Supervisors involved in interviewing or hiring
  • Business owners

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

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What is it that separates leaders from supervisors? It's a fact that the most effective supervisors are viewed as leaders by the people they manage as well as their peers. If you want to find out how to reach your potential as a manager, this class is for you.

Leadership Essentials: Learning What Separates Leaders From Managers

MTI's Leadership Essentials seminar is designed to help those who work in supervisory positions or who are planning to become managers learn the key concepts and skills required to be viewed as effective leaders. Management and leadership are two entirely different things. Many people function as supervisors without exhibiting the traits that position them as leaders with their staff members and peers within their organizations. Leadership is an intangible quality, yet it is key component of professional success. Learn more about the nature of effective leadership, leadership styles and characteristics, servant leadership, and the role of power and influence in leadership.

Learning Objectives

Get practical, concrete strategies you can apply to learn how to grow professionally as a leader and gain effective leadership skills for the workplace. Key topics covered in this informative session include:

  • The nature of leadership: What it is and is not
  • How leadership differs from management, and why it matters
  • Characteristics of effective leaders
  • Key components of leadership
  • Identifying leadership potential
  • Traits leaders cannot have
  • Developing effective leadership skills for the workplace
  • What is a leader?

Who should attend:

  • Managers
  • Supervisors
  • Team Leaders
  • High Potentials
  • PProfessionals preparing for a move to management/leadership
  • Business owners
  • Human resource management professionals
  • Others who have personnel management responsibilities

Course Length

This course is available as a half-day workshop, or as a 60 - 90 minute webinar or lunch-and-learn. See our public webinar schedule or contact us to schedule a session at any U.S. location.

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Are you looking for a meaningful tool to reach your full potential as a leader? MTI’s Leadership Insights: Practical Solutions Tailored to Your Style workshop is not just another seminar with a workbook and a general theory on what it takes to be an effective leader. The simple fact is that there is not one right way to lead – and what works for one person might not work for you.

Key Benefits

Attend this interactive one-day workshop and learn your specific leadership strengths –with tangible solutions tailored to your personality and leadership style. You’ll develop key insights regarding the critical elements of leadership (vision, alignment and execution) and leave with real-world guidance tailored to your individual style.

As a participant in MTI’s Leadership Insights: Practical Solutions Tailored to Your Style workshop, you will complete the widely-recognized and validated Everything DiSC Work of Leaders adaptive assessment prior to the training. In the workshop, you will discover your unique leadership strengths and areas of opportunity within a practical framework you can immediately apply in your professional life for powerful results.

You’ll leave with concrete insights to empower you to make the most of your natural tendencies and personality style to move toward best practices for leadership – all in an engaging workshop tailored specifically to understanding your style of leadership.

Schedule your Leadership Insights: Practical Solutions Tailored to Your Style workshop today. Register for the next public workshop or contact us to schedule on-site training for your company or organization. 

Workshop Highlights

  • Everything DiSC Work of Leaders assessment - Completed online
  • 20-page personalized leadership style assessment
  • Interactive training workbook
  • Professional training focused on leadership best practices specific to your style

This workshop will give you a new outlook on your approach to leadership and provide you with a personalized roadmap for moving toward best practices.

 

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In difficult times characterized by uncertainty and fear, effective leadership is critical. Leading through turbulent times is the ultimate test of effectiveness for a leader. Leading strategically in rapidly changing situations with many unknown factors is challenging, but you can do it. Attend this informative session and learn how to rise to the challenge of leading effectively in times of crisis.

Learning Objectives

This session emphasizes a practical approach for leadership action and communication during a crisis. Key topics include concrete how-to strategies leaders can apply to:

  • Reinforce vision as a point of focus throughout turbulent times
  • Utilize Maslow’s hierarchy to identify likely employee needs in light of the current situation and to structure communication and leadership practices accordingly
  • Demonstrate servant leadership by meeting team members where they are and providing what they need to the best of your ability
  • Implement effective crisis communication strategies (and structure!) to reduce misinformation
  • Set realistic expectations, both for what you can do and how you can expect team members to respond
  • Lay the groundwork for your team to stay cohesive through the crisis and come out stronger on the other side

Remember, anyone can steer a ship in calm waters. As a leader, you’re the captain of your team. It’s what you do now that will impact how your team weathers the storm. Join this informative session and discover how you can be the difference for your team.

Attend live or via recording (90 day access to recording).

This program is approved for 1.5 general HRCI credits and 1.5 SHRM PDC.

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Leading managers poses unique challenges, especially when it comes to cultivating a culture of accountability. The leadership team of any organization sets the tone for accountability – the actions of leaders determine whether the supervisors they manage feel a sense of accountability themselves, as well as whether they hold their employees accountable.

Organizational Accountability Training

Attend this informative session and learn what accountability really means in the context of a business, along with best practices for managing managers when your goal is to improve accountability at all levels throughout the organization. Discover common myths about managing managers and how such perceptions can create barriers to accountability. Find out how to overcome these barriers and empower your direct reports to incorporate accountability into their teams for improved organizational results.

Key topics covered include:

  • The relationship between organizational leadership and accountability
  • Building a business case for accountability
  • 4 common barriers to accountability and how to overcome them
  • 6 keys to improving organizational accountability
  • Identifying – and applying! – the 4 W’s of accountability
  • Coaching managers and supervisors to hold team members accountable
  • How leaders set the stage for their direct reports to be successful

Who Will Benefit:

As a department head, regional manager, executive, HR professional, business owner, or other professional who oversees or works closely with those who manage employees, the way you lead your direct reports will directly impact how they supervise their own teams and define the overall leadership culture of your organization. Examples of professionals who can benefit from this program include:

  • HR professionals
  • Regional managers
  • Department heads
  • General managers
  • Operations managers
  • Nonprofit executives
  • Administrators
  • Executives
  • Board members
  • Organizational leaders

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

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A reduction in workforce is definitely not a situation that any manager, business owner, or HR professional wants to have to deal with, but sometimes these situations become an unfortunate reality. Advance training for everyone who will be involved in the notification process is critical. That is exactly what your team will learn in MTI's informative program, Leading Through Downsizing:  Best Practices for Layoff Notification and Survivor Communication.

The way layoff notifications are handled will have a direct impact on the entire organization, including both the people who are directly affected (meaning their positions have been eliminated) and the individuals who will be staying with your organization – the layoff survivors – as the company moves forward. Handling the notification and post-notification process appropriately is an important key to protecting the organization’s brand and image, as well as maintaining good relationships with employees who will continue working with the company after a reduction in force (RIF). If your organization is facing a layoff, the leadership team, supervisors and HR professionals who will be involved in notifying employees must be properly trained regarding best practices for what is sure to be a stressful and difficult time for everyone involved.

Key Topics

Key topics covered include:

  • Keys to effective leadership leading up to, during and following layoff notifications
  • Critical elements of effective, respectful layoff notification conversations, including timing, content and delivery
  • Example “best practice” notification conversation
  • What to expect in terms of responses, questions and reactions from affected workers
  • Managerial considerations regarding layoff survivor emotions, morale, productivity and team structure
  • Moving forward following this time of turbulence

Who Should Attend

  • HR Professionals
  • Managers & Supervisors
  • Executives
  • Business Owners
  • Organizational Development Professionals

Program

This program can be delivered in varying lengths, ranging from a half-day workshop to a one-hour keynote presentation or webinar. Contact us to schedule a session for your company or organization.

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Are you new to a management position? Are you thinking about stepping up to a supervisory role? Do you have a say in hiring or promoting people to management roles within your company? If you can answer yes to any of these questions, MTI's Management Essentials course is for you.

In order to be an effective manager, an individual needs to know what management really is as an art and a science. Learn key skills for management success, ranging from basic managerial functions to the many expectations employees place on their supervisors.

Course Content

Topics covered include:

  • Four basic functions of management (planning, organizing, leading, controlling)
  • Three categories of managerial skills (technical, human, and conceptual)
  • Roles and tasks of managers
  • Rewards and drawbacks of being a supervisor
  • Characteristics of effective managers
  • Tips for supervisory success

Who Should Attend

  • New supervisors/managers
  • Experienced supervisors/managers
  • Team leaders
  • Professionals preparing for a move to management
  • Business owners
  • HR professionals
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Empower your organization’s managers with the expertise and information they need to build effective one-to-one supervisory relationships with MTI’s Management Style & Best Practices certificate program. Participants will start by completing an individualized management assessment and one-to-one virtual debrief session with an expert facilitator to explore their natural management tendencies and learn how to effectively get workplace results by adapting effectively to employees' styles and priorities. They'll receive follow-up content via email designed to maximize transferable skills for immediate workplace impact and complete additional online management training via MTI's ongoing webinar series.

Key MSBP Program Features

This fully virtual program is appropriate for managers at all levels, as well as for those preparing to step up to a supervisory role. The program includes:

  • Everything DiSC Management assessment
  • Individualized Debrief/Coaching Session (teleconference or telephone) covering
    • Management natural tendencies
    • Adapting effectively to build effective one-to-one supervisory relationships
  • Personalized management style profile (PDF and electronic access)
  • Six-week email follow-up series featuring actionable tips and strategies focused on management best practices
  • Management skill training – select and complete any 3 programs from MTI's management-focused webinar series within 6 months (choose any three courses from the "Webinar" section)

Once all requirements are met, participants will receive a certificate of completion from MTI.

MSBP Online Management Training Program Fee

The fee for the full MSBP certificate program package is $545 per manager. Click here to register. You'll receive an email from a member of MTI's facilitation team within two business days of registration that includes a link to complete the assessment, scheduling options for the debrief session, and registration codes to schedule webinars.

Note: This program provides outstanding value for individualized online management training. If scheduled separately, the fee for the assessment + coaching session would be $395, and three webinars ($199 each) would cost $597, bringing the cost to $992 for equivalent services. With the certificate program package, participants will receive all of this, plus the follow-up email series, for just $545. In essence, the bundled pricing of the certificate program is equal to getting two of the three webinars for free

Volume Pricing

Volume pricing is available for multiple registrations from the same company. Save 10% when registering 3 - 9 participants at the same time or 15% when registering 10 or more. Contact us at training@mtibusiness.com for volume purchasing arrangements.

Who Should Participate

This program is appropriate for experienced and new supervisors & managers, management trainees, high potentials, team leaders, project managers, business owners, HR professionals, nonprofit executives, and others interested in learning how to build effective one-to-one supervisory relationships.

Continuing Education Approvals:

This program is approved for continuing education credit with HRCI and SHRM as follows

  • 1 recertification credit for individualized debrief/coaching session
  • Corresponding credits for completed webinars; some topics provide 1 credit; some 1.5

 

Register Today!

 

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Individuals in leadership positions, including supervisors and managers at all levels, play an important role in setting the ethical tone and standards for social responsibility within their organization.

MTI's Managerial Ethics seminar covers a variety of topics related to ethical decision making in the business world, emphasizing the idea that ethical decision making practices are in the best long term interests of the company, as well as of its employees, customers, and the larger community.

Learning Objectives:

Topics covered in this half day seminar include:

  • Corporate social responsibility
  • Common ethical dilemmas faced by mangers
  • Setting the stage for a culture of ethics
  • Guidelines for ethical decision making
  • Additional topics

Who Should Attend

  • Managers
  • Supervisors
  • Team leaders
  • Executives
  • Business owners
  • HR professionals

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Ethics Training for Managers

The decisions and actions that individuals in leadership positions, including supervisors and managers at all levels, play an important role in setting the ethical tone and standards for social responsibility within their organization. After all, employees learn what behaviors are considered acceptable within their companies from observing the actions of their leaders.

This is why it is critical for company leaders to conduct themselves in a manner that is consistent with the organization’s vision, mission, and values while also taking into account the potential impact on all stakeholder groups when making decisions. In order to do this, it is necessary to know how to apply sound ethical principles and to get in the habit of doing so daily. That's exactly what you'll learn in this informative half-day workshop.

Focus Areas

With such a strong emphasis on the impact of ethical decision making in the business world, it is more important now than ever before that every supervisor and manager be trained regarding managerial ethics. Attend this informative session for practical strategies you can use to incorporating ethical considerations into decision

Key learning objectives include:

  • The concepts of business ethics and corporate social responsibility
  • How and why managers set the ethical tone for their companies
  • Applying the stakeholder perspective to decision making
  • Four approaches to ethical decision making (utilitarian, moral-rights, individualism, and justice)
  • Individual and organizational factors that impact ethical decisions
  • Setting the stage for a culture of ethics
  • How having a culture of ethics impacts mission, vision, and values
  • Applying a simple model for ethical decision making
  • Practical guidelines to help ensure ethical decision making

Who Should Attend

This workshop is appropriate for leaders at all levels, including supervisors, managers, directors, executives and business owners.

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Are you concerned about the quality and accuracy of communication that takes place within your organization and between your company and its external publics? If you want to learn how to improve your company's communication systems and processes, this class is for you!

Learning Objectives

MTI's Organizational Communication Essentials class is designed for managers, corporate communication directors, and other professionals who need to learn how to improve the flow of communication through their organizations. This course is designed to provide attendees with a more thorough understanding of the role and effective use of communication with an organization, including implications for employee relations and public relations.

Topics Covered in this half-day seminar include:

  • What is communication?
  • The role of communication in organizations
  • 3 Functions of organizational communication
  • Managerial roles in organizational communication
  • Formal and informal communication channels
  • Directions of organizational communication (downward, upward, horizontal)
  • The grapevine as a communication tool
  • Identifying and overcoming organizational communication barriers
  • Internal and external public communication
  • Implications for management

Who Should Attend

  • Communication professionals
  • Public relations practitioners
  • Marketers
  • Sales professionals
  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals
  • Safety professionals

 

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Are you ready to earn your PHR® or SPHR® human resources certification credential? MTI Business Solutions' fully online, instructor-led PHR/SPHR certification prep course is designed to help you get prepared to do just that! The course includes expert instruction from a professional instructor, encompassing key exam content areas and helpful test-taking strategies and and tips, along with a current, comprehensive exam prep study guide and other materials designed specifically for the PHR and SPHR exams. See our public workshop schedule for details about our next class or to register.

Online PHR/SPHR Prep Class Details

MTI's online certification prep class for the PHR and SPHR exams includes 12, 3-hour hour live online class "meetings," which participants will attend via web browser in conjunction with speaker/headphones or telephone. For student convenience, sessions are recorded and available during the term and for for 6 months following conclusion of the class.

Course Content

Our PHR/SPHR exam prep course provides professional instruction covering each of the functional areas included on both the PHR and SPHR exams (listed below). Consistent with PHR and SPHR exam parameters, this course emphasizes U.S. employment law. It covers a wide range of HR best practices and requirements in the context of the U.S. legal and regulatory environment.

  • Business Management
  • Talent Planning and Acquisition
  • Learning and Development
  • Total Rewards
  • Employee and Labor Relations
  • Leadership & Strategy
  • Employee Relations and Engagement

PHR/SPHR Course Materials

The course is taught using current, comprehensive HRCP exam prep materials designed to cover the Human Resources Certification Institute® (HRCI®) Exam Content Outlines for both the PHR and SPHR exams. This course is scheduled  for the recommended number of hours (36) to fully cover the materials and exam content outline. To prepare for the exam, students will need to attend class and complete additional study via the course materials, which include practice exams, flash cards, and other instructional resources designed to enhance learning and prepare participants for the PHR and SPHR exams. Materials are included with the course. Students can choose the full HRCP package (print and online) or opt for print-only or online-only materials. Students will have access to the online portion of the HRCP materials for 24 months.

Expert HR Certification Instructor

The class will be taught by Mary Gormandy White, M.A., SHRM-SCP, SPHR, an experienced professional trainer with significant experience teaching HR certification prep courses, including PHR/SPHR and SHRM-CP/SCP. She has extensive HR training and consulting experience, including teaching HR Generalist, Strategic HR Leadership, and Internal Investigations certificate programs in various markets throughout the U.S. She also has extensive in-person and online teaching experience, presenting webinars on a regular basis for a number of national and international webinar companies and private clients.

How to Get a PHR or SPHR Certification

Wondering what you need to do to earn your PHR or SPHR certification? Becoming a PHR or SPHR certified HR professional requres meeting eligibility requirements and passing a comprehensive exam that covers an extensive exam content outline. Attending an exam prep course can be the best way to prepare to pass the exam. 

Exam Details

  • The exam fee is not included in the class. You are responsible for scheduling and paying for your exam separately.
  • See HRCI for exam fees.

PHR/SPHR Eligibility Requirements

Both PHR and SPHR certifications are intended for experienced HR professionals. Not sure if you are eligible for the exam? Requirements are:

  • HS diploma or some college: Have at least four years of experience in a professional-level HR position
  • Bachelor’s degree: Have at least two years of experience in a professional-level HR position
  • Master's degree: Have at least one year of experience in a professional-level HR position

If you do not have the required level of experience to sit for the PHR or SPHR exam, consider enrolling in our aPHR exam prep course instead.

CPP Status

MTI Business Solutions is an HRCI approved Certification Prep Provider (CPP).

Upcoming Sessions

Our public aPHR class is delivered in an instructor-led online format for maximum convenience. See our public workshop schedule for details about our next class or to register.

Questions/Information

If you'd like to be notified when additional public classes are added or if you're interested in scheduling a private online or in-person class for your company, organization, or group, please contact us at training@mtibusiness.com.

The HR Certification Institute® (HRCI®) does not endorse any particular preparation program or offering. We encourage prospective certification holders to use a variety of resources that reflect their learning styles and needs. Purchasing a certification product is NOT required and HRCI does not guarantee that an individual will pass based on the purchase of a certification preparation product. The red-and-purple HR design, HR CERTIFICATION INSTITUTE, PHR, SPHR, and aPHR are trademarks of registered trademarks of Human Resource Certification Institute, Inc. in the U.S. and other countries. Used Under License.

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Planning for the Post-Pandemic Workplace

Mary Gormandy White, M.A., SHRM-SCP, SPHR, MTI Business Solutions

Now is the time for HR professionals to start looking ahead and taking steps to prepare to support our organizations through the process of transitioning to the “new normal” – whatever that may look like – post-pandemic. There are, of course, a lot of questions that can’t be answered about what might happen when, and no one knows what to expect regarding the full scope of the Covid-19 crisis on workers and businesses.

However, this is the time to at least start identifying what concerns will need to be addressed as we in HR help our organizations navigate back to what tomorrow may look like, in a way that considers the full scope of stakeholder impact. Attend this informative program and gain insights on key factors HR needs to start considering and acting upon to prepare their organizations for next steps.

This is not a compliance-focused program, but rather one that emphasizes organizational health. Our organizations aren’t likely to become exactly what they were before the Covid-19 crisis – they’ll either be stronger and healthier or weaker. HR can play a role in helping to make sure their companies are on the desirable side of that equation. That’s what this program will focus on.

Topics covered will include:

  • How HR can best coach leaders and managers through the transition
  • Insights regarding changed employee expectations and needs
  • Internal communication best practices for navigating through a crisis and back
  • Building upon the foundation workforce agility that evolved through the crisis response
  • Key HR metrics related to the pandemic response and eventual recovery
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This hands-on program is designed for individuals who want to learn how to perfect their grant writing skills.

Learning Objectives

Participants will learn creative editing techniques to make their words stronger, find out how to eliminate weaknesses, improve the crispness of their writing, and brush up on the basics of grammar that are essential to successful grant writing.

Taught by Creative Writing teacher, professional grant writer, and published mystery/romance writer, Bob Zeanah, the class will cover how to structure the "most important sentence" in your grant application, words to avoid, and how editing will make a more powerful and readable grant.

Who Should Attend

  • Grant writers
  • Nonprofit executives
  • Development professionals
  • Volunteers
  • Professional writers
  • Communication professionals
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