Management & HR Seminars

Our Management & HR seminars are designed to provide practical training in the areas required by many business professionals. These courses are focused on the needs of supervisors, HR professionals, business owners, and those who want to improve their leadership skills. Each of these courses can also be modified for private training. If you have questions about a specific course or when it will be scheduled please contact us.

MTI's half-day Career Transitions seminar is designed for individuals who are seeking new career opportunities. It can be provided as part of an outplacement or career development training program.

Learning Objectives

The class emphasizes skills that job seekers need in order to identify employment opportunities and successfully market themselves to prospective employers.

Topics covered include:

  • Job search skills
  • What to expect when working with an employment agency
  • Effective resume writing tips
  • Successful job applications
  • Interviewing do's and don'ts
  • Handling tough interview questions

Who Should Attend

  • Job seekers
  • Promotion seekers
CEU's Approvals:

It’s important to realize that people who are employed by the same company may not necessarily see themselves as a team, and that they may not engage in teamwork even if they accomplish work together. Working together is not the same thing as teamwork.

MTI's Cultivating a Culture of Teamwork seminar covers practical tips and techniques for cultivating a culture of teamwork within organizations. 

 

Topics covered include:

  • The functions and purposes of work teams
  • Stages of team development
  • Devolpment of cohesiveness
  • Managing team conflict, and more.

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Team members
  • Employees
  • Business owners
  • HR professionals

 

Seminar Fee: $60.00
Half-Day

Cultivating a work environment characterized by cultural competence is critical for success in the modern business environment. Today’s workforce is more diverse now than it has ever been in the past, and is likely to continue to become more and more diverse in the future. Organizations and individual professionals are well-served by striving to create inclusive work environments where diversity is truly welcomed and people are valued because of their unique contributions and individual differences – not in spite of them. Cultural competence is the key.

Attend this half-day workshop session and learn about key dimensions of diversity that impact the workplace and discover what it truly means to foster an inclusive workplace through emphasizing and developing cultural competence. Key statistics, challenges and barriers to cultural competence will be covered, along with a practical framework you can use to become more culturally competent on both an individual and an organizational level.

Topics covered include:

  • Prevalence and potential impact of diversity in the modern workplace.
  • What diversity and inclusion really are
  • Overview of key dimensions of diversity
  • Areas where points of diversity overlap with points of law (i.e., protected characteristics)
  • How cultural competence extends beyond legal obligations
  • Common barriers to inclusiveness and cultural competence in the workplace
  • Keys for developing cultural competence
  • Factors that define inclusive organizations
  • Communicating and developing work habits for diversity and inclusion
  • Problems that can result from a failure to emphasize diversity and inclusion

It's a fact that conflict is inevitable in the workplace. Conflict in and of itself is neither good nor bad. What matters is how conflict is handled. Effective leaders must be adept at managing conflict.

Conflict is a natural part of every job and every relationship of significance. Effective leaders must be adept at managing conflict.

Learning Objectives

MTI's Conflict Management seminar emphasizes different strategies for effective conflict management, and is designed to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace. Conflict Management emphasizes different strategies for effective conflict management, and is designed to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace.

Topics covered in this half-day seminar include:

  • How conflict can be both constructive and destructive
  • 5 approaches for managing conflict
  • Benefits and costs of each conflict management technique
  • Situations in which each approach is appropriate
  • Choosing the best approach to conflict management
  • Handling conflict assertively
  • Guidelines for delivering messages

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Team members
  • Employees
  • Business owners
  • HR professionals
  • Professionals preparing for a move to management

Listening is the most frequent form of on-the-job communication for managers, supervisors and other professionals, yet it’s the interpersonal skill that we tend to spend the least time trying to develop. However, if you ask employees what they want, need and expect from their managers, peers and customers, “listening to me” is inevitably at the top of their wish-lists.

To be an effective professional in today’s business environment, it’s critical to develop the essential listening skills that will enable you to manage your employees successfully, boost productivity and establish yourself as an effective leader in your organization.

Learning Objective

Attend MTI's Effective Listening Skills: Critical Techniques for Professional Success seminar and learn what you need to know to develop this important business communication skill.

Topics covered include:

  • Listening ability as a learned skill
  • Costs of poor managerial listening skills
  • Causes of ineffective supervisory listening
  • How to use active listening as a management strategy
  • 5 key steps in effective listening - what they are and how to implement
  • 5 effective helping listening responses
  • 10 guidelines for effective supervisory listening

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Team members
  • Employees
  • Business owners
  • HR professionals
  • Sales and marketing professionals
  • Customer service professionals
  • Administrative professionals
  • Production professionals
  • Professionals preparing for a move to management

Conducting employee performance appraisals is an essential component of every manager's job. Effective Performance Appraisals is designed to help managers master the art of providing employees with both formal and informal performance feedback. 

Need help mastering the skill of conducting effective employee appraisals? Every manger is responsible for providing feedback to employees, both formally and informally. Managers often struggle with this important part of their jobs, primarily because they don't have the skills they need to adequately evaluate employee performance and provide feedback and suggestions for improvement.

Learning Objectives

Effective Performance Appraisals emphasizes what managers and supervisors need to know about employee performance appraisals. This half day seminar covers the role and importance of providing employees with ongoing feedback and evaluations. Attendees will learn practical tips for conducting effective employee performance appraisals in their organizations.

Topics covered include:

  • What performance appraisals are
  • Importance of performance appraisals
  • Common problems with performance appraisals
  • How to conduct performance appraisals
  • Benefits of effective performance appraisals
  • Additional information

Who Should Attend

  • Supervisors
  • Managers
  • Executives
  • Team leaders
  • Business owners
  • HR professionals
  • Professionals preparing for a move to management

Providing feedback to employees – positive and negative – is a vital part of every management job and doing so is a skill that every supervisor and HR professional needs to master. It’s essential for mangers to let employees know when they’re doing a good job and to let them know when improvement is needed.

Content

Attend MTI’s Employee Feedback That Works seminar and learn:

  • 8 steps that must be followed in order to provide employees with effective performance feedback
  • 7 common problems with employee feedback
  • 9 tips for giving effective employee feedback
  • How to give feedback that makes a difference
  • Common mistakes that supervisors make when giving feedback and how to avoid making them.

Who Should Attend

  • Business owners
  • Managers, supervisors and team leaders
  • HR professionals

For managers, supervisors and small business owners, it’s critical to have a working understanding of the major employment laws, and the best time to ensure that you are well-versed on compliance obligations is before a problem exists.

Managers are the face of the organization with employees and so must behave and make decisions in a legally compliant manner focused on risk management, and have the knowledge to recognize where potential problems exist and when it’s critical to involve the company’s HR department or higher levels of leadership.

This course is designed to provide an overview-level introduction to key federal employment legislation for which anyone who serves in a supervisory capacity needs to be aware. Participants will learn what the major employment laws are, gain insight into compliance obligations, find out how to recognize the types of situations that put the organization and risk and gain knowledge necessary to make informed decisions.

As an overview-level course, this class will provide a broad introduction to key legislation in the area of employment law from the point of view of what supervisors need to know.

Topics covered include:

  • Navigating employment law compliance and related risk management
  • What discrimination really is from a legal perspective
  • What characteristics are protected by law
  • Recognizing retaliation – what it is and the risks it poses
  • Introduction to major provisions of key employment laws (Civil Rights Act (Title VII), Equal Pay Act, Lilly Ledbetter Fair Pay Act, Uniformed Services Employment and Reemployment Rights Act, Immigration Reform and Control Act, Americans with Disabilities Act Amendments Act, Fair Labor Standards Act, Occupational Safety and Health Act, Electronic Communications Privacy Act, Health Information Portability and Accountability Act (HIPAA), Consolidated Omnibus Budget Reconciliation Act (COBRA), Family Medical Leave Act (FMLA), National Defense Authorization Act (NDAA))
  • Relevant common law considerations
  • Key supervisory considerations for compliance and problem prevention

Who should attend:

  • Managers
  • Supervisors
  • Team Leaders
  • Business owners
  • Human resource management professionals
  • Others who have personnel management responsibilities

Everything DiSC 363 for Leaders isn't just any 360 - it is the best 360. This powerful leadership assessment and development tool is based on a research-validated model created by the publishers of Everything DiSC and provided by MTI Business Solutions. It combines the best of multi-rater evaluations for leaders with the simplicity and power of Everything DiSC, while taking away the negatives that are often associated with multi-rater evaluations. Everything DiSC 363 is designed specifically to take the sting out of 360s, focusing instead on providing leaders with helpful feedback paired with powerful, practical strategies for improving their own leadership effectiveness. The result is a 360 experience that is highly productive and satisfying.

Who Should Use

Everything DiSC 363 for Leaders is a powerful tool that can have real and lasting impact on leaders in organizations of all sizes. Everything DiSC 363 is appropriate for and effective with leaders at all levels, from emerging high-potential leaders to experienced executives.

Key Features

  • Rather than allowing for truly open-ended comments (which are often unhelpful and sometimes counter-productive), Everything DiSC 363 for Leaders relies on CommentSmart, an exclusive selectable comments feature.
  • With CommentSmart, raters choose from pre-written, highly-tested comments, which saves time for the raters and provides leaders with focused, balanced, constructive and relevant feedback they can actually use.
  • The assessment can be based on feedback from an unlimited number of raters (you specify). Raters can be broken into as many as four categories: direct reports, peers, managers and others. 
  • The Everything DiSC 363 profile includes intuitive, easy-to-read visuals and a clear, conversational narrative that  plainly explains the data in a practical and helpful way, making it easy to understand and use in the real world.
  • Rather than being left wondering "now what?" - which is often the case with other 360s - leaders get personalized recommendations in the form of three actionable suggestions they can implement to improve their leadership effectiveness.

Everything DiSC 363 Profile

Each leader receives a comprehensive 22+ page personalized profile report that includes:

  • Clear, meaningful visuals
  • Rich cuts of data and feedback breakdowns
  • Comprehensive listing of rater comments
  • 3 specific, individualized strategies for improving leadership effectiveness.

Click here to see a sample profile.

Expert Guidance

Pairing the results with personalized coaching from an Everything DiSC Certified trainer ensures that leaders can make the most of the provided feedback and suggestions. Coaching can be conducted in-person or via telephone or webinar.

Getting Started

Are you ready to implement Everything DiSC 363 for Leaders in your organization? MTI can manage every step of the process for you or provide you with all the tools and resources you need to roll it out yourself. Contact us today to find out how to get started.

CEU's Approvals:

Designed to help mangers better understand their natural one-to-one supervisory style and apply that knowledge to strengthening their direct-report relationships, Everything DiSC Management is a powerful assessment and training tool when your goal is to improve supervisors’ ability to elicit peak team performance and productivity in a positive work environment.

Paired with training, this powerful, validated behavioral style assessment is designed to enable supervisors and managers to better understand themselves and master the art of reading the behavioral styles of others using a simple, practical framework. These are key factors in effectively directing, delegating, motivating and developing employees.

Everything DiSC Management Training Options

Trainees will complete an online Everything DiSC Management assessment questionnaire, then participate in a dynamic training session focused on interpreting and applying individualized results in their roles as supervisors. They'll receive an individualized Everything DiSC Workplace profile, which provides a custom roadmap for building effective supervisory relationships based on behavioral styles.

  • Everything DiSC Management Workshop - Group workshop focused on improving supervisory success by understanding your one-to-one DiSC management style and tips for reading other people’s styles. This workshop can be customized to focus on specific organizational challenges. We typically have open discussions in areas of understanding personalities, directing & delegating, motivation, developing others and working with your manager. (6 hours)
  • Management Assessment with Group Debrief - Navigating and understanding your Everything DiSC management assessment in a group training session. This ‘Lunch & Learn’ format focuses inward at each manager's specific style and an overview of how styles interact.(2-hour ‘Lunch & Learn’ format)
  • Management Assessment with Individual Debrief - Individual debrief session with an Everything DiSC management facilitator to navigate and interpret your assessment. This is a good option to have individual discussions on specific management challenges and required adjustments. A very good tool to include with other specific training necessary for a managers professional growth in a specific area. (Telephone; 90 minutes)
  • Custom Management Training Solutions - Pair Everything DiSC Management with additional MTI Business Solutions Success Seminar Series management workshops for additional training needs. Because this tool is vital to the base of solid management knowledge, we do encourage its use as a foundation for many of our leadership and management seminars.

DIY Administration

If you prefer to administer Everything DiSC Management (and/or other Everything DiSC tools) in-house, we will be happy to work with you. As your Everything DiSC Authorized Partner, MTI Business Solutions can set up a do-it-yourself assessment dashboard and provide the support and training you need for effective internal implementation.

Audience

Supervisors, managers, team leaders and group leaders with employees who report directly to them, as well as project managers and executives. Also appropriate for those who are being prepared to step up to managerial roles.

CEU's Approvals:

Focused on cultivating best practices for leaders, the Everything DiSC Work of Leaders assessment emphasizes identifying natural tendencies related to the three elements most fundamental to the work of leaders – vision, alignment and execution – in a one-to-many context.

Paired with training, this powerful, validated leadership assessment is designed to empower individual leaders to make the most of their natural leadership strengths while also providing practical, actionable guidance to move toward true best practices to maximize  leadership effectiveness.

Everything DiSC Work of Leaders Training Options

Participants will complete an online Everything DiSC Work of Leaders assessment questionnaire, then take part in a dynamic training session focused on interpreting and applying individualized results to grow as leaders in real and meaningful ways. They'll receive an individualized Everything DiSC Work of Leaders profile, which provides a custom roadmap for moving toward leadership best practices.

  • Everything DiSC Work of Leaders WorkshopGroup workshop focused on empowering leaders to identify their strengths and areas of opportunity within the framework of Everything DiSC Work of Leaders. The focus is on discovering how individual leaders can progress from natural tendencies to best practices for maximum leadership effectiveness. (6 hours)
  • Work of Leaders Assessment + Group Debrief – Navigating and understanding your Everything DiSC Work of Leaders management assessment in a group training session. (2-hour ‘Lunch & Learn’ format)
  • Work of Leaders + Individual Debrief – Individual debrief session with an Everything DiSC Work of Leaders facilitator to navigate and interpret your assessment. (telephone; 90 minutes) 
  • Custom Leadership Training Solutions: Pair Everything DiSC Work of Leaders with additional MTI Business Solutions leadership and management workshops to meet additional training needs.

DIY Administration

If you prefer to administer Everything DiSC Work of Leaders (and/or other Everything DiSC tools) in-house, we will be happy to work with you. As your Everything DiSC Authorized Partner, MTI Business Solutions can set up a do-it-yourself assessment dashboard and provide the support and training you need for effective internal implementation.

Audience

This tool is appropriate for formal and informal leaders. Participants who may benefit include managers and supervisors at all levels, executives, team leaders, board members, trustes, and employees being developed for future leadership roles.

 

CEU's Approvals:

Would you like to become certified to facilitate Everything DiSC® at your organization? Accessible anytime, from the convenience of your home or office computer, the online Everything DiSC Workplace® Certification course is the best resource to build foundational knowledge and gain invaluable skills for facilitating Everything DiSC in your organization.

About the Everything DiSC Workplace Certification Course

Designed with your busy schedules in mind, this online certification course offers the flexibility of self-paced learning, paired with live-collaborative sessions led by expert DiSC® trainers. You’ll complete activities designed for you to practice facilitating small groups and explore challenging scenarios that could come up during your workshops—increasing confidence and competence when delivering Everything DiSC. Learn how to keep Everything DiSC alive within your organization by creating a culture of DiSC and navigate MyEverythingDiSC.com, our mobile-friendly, interactive learning portal that is exclusive to Everything DiSC.

This online course consists of four weekly modules followed by a final exam. Each module requires three to five hours of preparation time per week. The course includes self-directed online work that integrates a rich media experience with active-learning exercises to help you apply DiSC® theory and facilitation in an engaging way. All self-paced content is interactive and memorable so you have fun while you’re learning, and our live instructor-led sessions allow you and your classmates to collaborate and share best practices. The weekly required live facilitated sessions are filled with learning opportunities and small group breakout sessions. The course is facilitated virtually by professional trainers who are with you every step of the way.

Outcomes

When you complete this course, you will:

  • Increase confidence and competence in delivering Everything DiSC Workplace sessions in your organization.
  • Develop experience facilitating Everything DiSC Workplace Facilitation toolkit with small groups.
  • Experience first-hand the Everything DiSC Workplace assessment and apply the personalized profile results to real-world scenarios.
  • Learn to keep Everything DiSC alive within the organization by creating a culture of DiSC with MyEverythingDiSC.com.
  • Receive the credential of Certified Everything DiSC Workplace Facilitator upon successful completion of the course.

Classes are generally available monthly. Seating is limited and advance registration is required; classes fill quickly. Contact us for the current schedule.

Certification Benefits

As more and more organizations experience the benefits of bringing Everything DiSC® to their employees, they are also recognizing the importance of having a certified professional in their organization who can keep DiSC alive within the company’s culture. Wiley’s philosophy behind Everything DiSC Certification is to put knowledge directly in the hands of the user by offering certification options that meet that person’s style of learning and goals.

While certification is not a requirement to bring Everything DiSC solutions to your organization, successfully completing the Everything DiSC certification course signals a proven level of capability and knowledge in the Everything DiSC profiles and research—giving your organization the ability to tie Everything DiSC solutions directly to individual, team, and company goals.

  • Everything DiSC Certification package - $3,690; includes online class, one Everything DiSC Workplace facilitator kit and do-it-yourself dashboard to process assessments (assessments sold separately)
  • Online accreditation class only - $2,495; for those who already have a facilitator kit
  • Group rates available for 5 or more participants from the same company

Learn More

This course will provide you with the skills and confidence to facilitate Everything DiSC Workplace in your own organization, as well as the foundational knowledge necessary to master facilitating additional Everything DiSC programs, including Management, Work of Leaders, 363 for Leaders and Sales. As your Everything DiSC Authorized Partner, MTI Business Solutions will be there to provide the support and guidance you need every step of the way as you deploy Everything DiSC in your organization and work toward certification - and beyond. Contact us today to reserve your spot in an upcoming session.

CEU's Approvals:

The Five Behaviors of a Cohesive Team is an assessment-based learning experience that helps build high-performing teams. Based on Patrick Lencioni’s internationally best-selling leadership fable The Five Dysfunctions of a Team, this powerful program focuses on putting The Five Behaviors™ model into practice. Taking into consideration personalities and preferences to develop a cohesive and productive team takes work, but the payoff can be huge - for your people, the team and the organization.

The program has a simple goal: to help people discover how to build a truly cohesive and effective team. It helps teams understand how they score on key components of the Five Behaviors Model: Trust, Conflict, Commitment, Accountability and Results. Individuals will also discover how their own personality style and the styles of their team members contribute to the team's overall success. You can choose between Everything DiSC® or  All Types™ (MBTI®-compatible) for the personality component of your team's assessments.

Workshop Focus

This program is based on the five behaviors critical to team effectiveness. A productive, high-functioning team exhibits the five behaviors:

  • 1. Establishes Trust between team members
  • 2. Engages in Conflict around ideas
  • 3. Commits to decisions
  • 4. Holds team members Accountable
  • 5. Focuses on achieving collective Results

Key Benefits

There are many advantages to investing in team development. Productive, high-functioning teams that have mastered the five behaviors are able to:

  • Make better, faster decisions
  • Tap into the skills and opinions of all members
  • Avoid wasting time and energy on politics, confusion and destructive conflict
  • Avoid wasting time talking about the wrong issues
  • Avoid revisiting the same topics over and over again due to a lack of buy-in
  • Create a competitive advantage

Value Added

Not just a one-and-done workshop, this program includes a progress report, which allows for an assessment-based team check-up to determine how far the team has come. In addition to initial assessments and facilitation:

  • One team follow-up progress report at an agreed-upon interval based on your team's unique needs is included with your workshop.
  • Additional progress reports, assessments when new team members are added and additional consulting/facilitation services are available as an option. 

Delivery

A variety of delivery options are available, and the amount of time needed may vary based on team needs. The optimal time-frame is generally a 3-day workshop, though we also offer 2-day workshops and shorter-term sessions delivered over a period of time. Typical delivery options include:

  • 2 - 3 day off-sites for leadership, management or other team retreats
  • 2 - 3 day workshops, delivered on consecutive days or non-consecutive intervals (such as the first Friday of each month for three months, three Tuesdays in a row, etc.)
  • 1 full day workshop followed by 4 - 5 half-day sessions
  • 6 - 8 half-day sessions

Additional scheduling options are available, based on your team's unique needs. Our expert trainers will work with you to create a schedule that meets your needs.

DIY Administration

If you prefer to administer Five Behaviors in-house, we will be happy to work with you. As your Five Behaviors of a Cohesive Team Authorized Partner, MTI Business Solutions can set up a do-it-yourself assessment dashboard and provide the support and training you need for effective internal implementation. An optional online Five Behaviors train-the-trainer accreditation option is also available for those who want to learn how to effectively facilitate Five Behaviors of a Cohesive Team internally.

Audience

This program is designed for intact teams. It is an effective, meaningful team building solution appropriate for all kinds of teams, including management, leadership, executive, departmental, functional and project teams. It is also an excellent tool for Boards of Directors and Trustees.

CEU's Approvals:

Would you like to be able to facilitate The Five Behaviors of a Cohesive Team at your organization? Our Five Behaviors accreditation course is a blended-learning online course designed to help you hone your skills as a facilitator of this very powerful team-improvement program. While we can facilitate Five Behaviors of a Cohesive Team for you, we can also provide a path for you to become an accredited facilitator.

Become an Accredited Five Behaviors Facilitator

As a Five Behaviors facilitator, you can be the difference in whether a team sees an uncomfortable moment through to greater cohesiveness or misses out on the opportunity to grow. Earn your facilitator accreditation online, from your home, office, or any other location with internet access.

The Five Behaviors facilitator accreditation course includes:

  •   5-week online course plus pre-work
  •   Weekly 90-minute instructor-led sessions (live, online - attendance required)
  •   3-4 hours of self-directed online study per week
  •   Final exam
  •   Accreditation Certificate and Logo

Classes are generally available monthly. Seating is limited and advance registration is required; classes fill quickly. Contact us for the current schedule.

Five Behaviors Accreditation Packages

  • Accreditation package for Five Behaviors of a Cohesive Team - $3,990; includes online class, one facilitator kit and do-it-yourself dashboard to process assessments (assessments sold separately)
  • Online accreditation class only - $2,495; for those who already have a facilitator kit
  • Group rates available for 5 or more participants from the same company

Learn More

The Five Behaviors of a Cohesive Team™ is not like most team building training. Sessions can get heated. Participants can become emotional. The team leader can be defensive. Timelines and scripts can get thrown out the window. But, it makes a real difference - for both the team and the organization. Accreditation uniquely qualifies you to facilitate this powerful program. Contact us for details and class schedule. As your Five Behaviors of a Cohesive Team Authorized Partner, MTI Business Solutions will be there to provide the support and guidance you need every step of the way as you deploy Five in your organization and work toward accreditation - and beyond.

CEU's Approvals:

In today's highly competitive and fast changing business environment, managers must continually seek to improve their supervisory and coaching skills throughout their careers.  Whether you're a new or seasoned supervisor, or you're considering moving to management, this full-day management skills overview class will benefit you.

Learning Objectives

Focusing on practical training for managers and other professionals, Foundations of Supervision emphasizes both the procedural and human aspects of effective management. 

Topics covered include:

  • Planning
  • Budgeting
  • Resource allocation
  • Delegating
  • Scheduling
  • Staffing
  • Training
  • Managerial Communication
  • Employee motivation
  • Human resources
  • Meeting productivity
  • Legal Considerations
  • Other important managerial skills. 

Who Should Attend

  • Managers
  • Supervisors
  • Team leaders
  • Department heads
  • Employees being considered for supervisory roles
  • Employees who want to prepare to step up to supervision
  • HR professionals

 

It's essential for everyone who manages people to fully understand the implication of workplace harassment from a supervisory perspective. Making sure that every manager in your company is properly trained regarding the risks of workplace harassment, including sexual harassment, as well as on practical tips for preventing and responding to workplace harassment should be a vital part of every organization's risk management plan.

Learning Objectives

Harassment Prevention: A Management Perspective emphasizes what managers need to know to prevent and deal with harassment in the workplace. An important part of every company's risk management plan should include providing at least annual formal training for managers on this important topic.

Topics Covered In This Half-Day Seminar Include:

  • What workplace harassment is and is not
  • Common perceptions, myths, and facts
  • Practical tips for preventing harassment and reducing liability in the workplace
  • Employer, manager, and employee liability
  • Harassment prevention policies and procedures
  • Handling complaints
  • Additional information every manager needs to know about cultivating and maintaining a workplace that is free from harassment.

Who Should Attend

  • Supervisors
  • Managers
  • Team leaders
  • Executives
  • Business owners
  • HR professionals

Training is available at any U.S. location. Webinar training is also available. Contact us today to schedule training for your team. Harassment training focused on non-supervisory employees is also available.

 

Need to learn how to create and deliver effective employee or customer training solutions?

Whether your job involves conducting employee orientation sessions, leading client or employee training classes, or simply providing employees and peers with the instructions they need to do their jobs, it's a fact that you need to know the basics of how adults learn and how to create instruction that results in the application of transferable skills in the workplace.

Learning Objectives:

MTI's High Impact Training seminar focuses on practical training for managers, HR practitioners, and other professionals who are involved in providing training to their employees and co-workers.This course emphasizes developing and delivering training for adult learners in a corporate setting.

Topics covered include:

  • Understanding how adults learn
  • Tips for reaching adult learners
  • Enhancing adult learner motivation
  • Techniques for providing high impact training
  • Creating effective learning objectives
  • Practical suggestions for dynamic presentation delivery

Who Should Attend

  • Trainers
  • Supervisors
  • Managers
  • Team leaders
  • Business owners
  • HR professionals
  • Safety professionals

Using behavior based interviewing techniques when screening prospective new hires is an excellent way to increase the likelihood of matching the right people with the right jobs. Learn how to ask behavioral interview questions and what to listen for when making hiring decisions.

Do you want to improve your chances of selecting the right people for the right jobs? Many managers spend more time pitching applicants on why they should work for their companies instead of finding out what types of workers the people they're interviewing are likely to be. Using behavior based interviewing techniques when screening prospective new hires is an excellent way to increase the likelihood of matching the right people with the right jobs.

Learning Objectives

Behavior Based Interviewing is designed for those who participate in the process of screening and hiring job applicants. The underlying premise behind this popular and effective interviewing technique is that the best predictor of future behavior is past behavior. By using behavior based interviewing techniques, managers can get a sense of what applicants have done in the past, what they learned from the consequences of their actions, and how they're likely to behave on the job in the future.

Topics covered in this half-day seminar include

  • Brief introduction to the interview, selection, and hiring process
  • What behavioral questions really are
  • How behavioral questions differ from situational ones
  • Why it is beneficial to use behavior based questions in your interviewing strategy
  • When to use behavior based questions
  • How to work behavior based questions into interviews along with other question types
  • How to construct behavior based questions
  • Understanding/interpreting responses to behavior based questions

Who Should Attend

  • Supervisors/team leaders involved in interviewing
  • Managers involved in interviewing
  • Executives
  • Business owners
  • HR professionals
  • Professionals preparing for a move to management

Is your organization positioned to embrace and benefit from the latest advances in social media? Or, are you still pretending social media doesn't exist? Maybe you're "just letting it happen" or "dabbling" with social networking. If this sounds like your approach to social networking, it's time to learn how to develop a strategy for social media usage that is aligned with your company's overall goals and objectives.

Like it or not, social media is a part of 21st century culture and the lines between personal and business online networking are becoming less distinct every day. Businesses and professionals who recognize the value of social networking and incorporate it into their success strategies are placing themselves in a unique position to make the most of this relatively new tool for strategic business communication. As with every form of communication, there are right ways to incorporate social networking into your strategic business plan, as well as several wrong ways that can actually do more harm than good.

Find out why social media is integral to modern corporate communication and learn how to create and implement an effective social networking strategy that makes sense for your organization - and that will align your company's use of social media with your organization's strategic business plan for long term success.

Topics include:

  • Why social media marketing is essential
  • Creating a social media strategy that aligns with business strategy
  • Social media as a tool for strategic business communication
  • Inbound (social media) versus outbound (traditional) communication tools
  • Overview of and strategic applications for popular social media sites, including Facebook, Twitter, LinkedIn and Pinterest
  • Social media cautions and policy considerations

Who Should Attend:

  • Small business owners
  • Operations managers
  • Marketing managers
  • Sales managers
  • Public relations practitioners

For both practical and legal reasons, internal investigations are increasingly becoming an important part of business culture. Managers must be aware of the legal importance of internal investigations as well as the best practices for conducting those investigations.

Properly conducted internal investigations can facilitate prompt conflict resolution and potentially reduce the likelihood of litigation. Properly conducted internal investigations can also provide important evidence in the event litigation does arise. In contrast, poorly conducted internal investigations can create bad evidence.  

MTI's Internal Investigations Essentials seminar provides an overview of the primary employment laws that are likely to come into play when the need for an internal investigation arises, and is designed to provide attendees with practical suggestions for planning and conducting internal investigations in the workplace.

Topics covered in this half-day seminar include: 

  • Overview of federal and state employment laws
  • The role the internal investigation, notes and reports in employment litigation
  • Planning and conducting internal investigations
  • The complaint intake process
  • Determining who should conduct the investigation
  • Creating an investigation action plan
  • Formulating interview questions and conducting interviews
  • Confidentiality
  • Implementing remedial measures during the investigation process
  • Role of legal counsel
  • I've conducted the interviews, now what?
  • Analyzing the evidence and developing response
  • Preparing internal investigation reports
  • Providing feedback to the complaining party
  • Avoiding claims of retaliation

Who Should Attend

  • Business owners
  • HR professionals
  • Safety professionals
  • Ethics officers
  • Compliance officers
  • Others who may be involved in workplace investigations

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